Desbloqueo de SIM
I have put in a request about 7 days ago to unlock my IPhone 13. I am a T-Mobile prepaid customer and, the representative stated I have met all requirements for my phone to be unlocked. Unfortunately, I have been waiting about a weeks time in business days and have not yet received one email or update about this. I called again a few days ago hoping there would be some sort of resolution. To my surprise, there has not been one yet.
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.Issue with no data, calling, text since Last week... Major account issue
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support assupposedly as it was said by sprint advisor "It is considered a VIP Escalation and those are sometimes handled within a day or so" this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.
Tmobile Jump vs iUP
Hi I'm thinking about iUP this September but I just saw Tmobile has something similar can anyone tell me what's the difference. I see tmobile has 18 months but is there a way I could do 12 months and is there any fee or do I have to pay for 18 months even though I use the phone for 12 months?
needs to stop
what a joke now you guys making us use bankinfo to pay my bills now. and It'sbeen7 years and still can'tchange or even orderon yourwebsiteand app. and you guys also missing uppeople'sbills all the time. bad idea and badmove for T- mobile i never missed a paymentfor 7 years andI'malways getting my bills missed up. and t mobileCheapsout on customer service’ getting people from thePhilippines they are very uneducated. not to bemean. i have to call 4 or more times to get things fixed on my account. i can go on and on. if my locationhadanothernetwork ill be gone LOL
one year later?
I just finished a holiday in Hawaii and got a T-Mobile prepaid plan. I am home in Canada now. Does anyone know if I can reuse this sim card in another year from? I will be going back to Hawaii and it would make it much easier if I could just reuse the sim and join in the same plan that I just had. Any information would be helpful. Gracias
