Store Rep and Customer Service Lies
I recently switched to T-mobile after having service with another provider for years. We switched based on a friend's advice regarding the cost of theirfamily plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows: Via text: "I understand your concern, I will have a supervisor call you to resolve the issue" Via my phone to them : "I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system" Via text: "I am sorry no one evercalled you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account." Via text: " I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days." Still no phone call. I feel like I wasscammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile.
T-Mobile Military Bate and Switch
I switched to T-mobile in December 2022 because they could save me money on my $200+ AT&T bill with the Military Magenta Max plan. I was extremely upfront about the fact that I am an Air Force Civilian, not active duty. I had multiple people assure me that I qualified before I switched. They used my AirForceID to sign me up at the store. Now, we have switched carriers,spent hundreds of dollars on phones, and now I am being told that I somehow don't qualify. My choices are 1) pay moremaking the switch to T-mobile a pointless switch for similar cost andworse serviceor 2) commit a federal crime by impersonating a fellow soldier. Obviously, I am not going to commit a crime. I am absolutely furious that I was misled and unfortunely, I don't have anyway to prove I was given misinformation because they refuse to provide transcripts. I know they record conversations in store and on the phone but I do not have access to them. I'm honestly in angry tears right now. To T-mobile:please remedy this situation,in writing. The FTC has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act.How to add person to be primary on account for military discount
Hello, all. I specifically asked if I could still get the discount for the military plan if I was the spouse of a military member and was told yes. Apparently, that's not the case and I have to have my spouse (who is not on T-Mobile and uses a prepaid phone) be the primary. I've emailed support and never heard back how I add him to the account and then make him the primary so I can upload his DD214 as proof of service. Thank you to anyone who can help!
