Text messages are randomly delayed by up to a day
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up: This is only with text messages, not iMessage or other messaging apps. This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal. The other people in group chats are spread across numerous different carriers. None of them have reported this. The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing. I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system. I've missed some texts due to this that were relatively time-sensitive. I don't think I need to express my frustration at something as old and dead-simple as SMS/MMS getting screwed up like this. It also doesn't help my frustration when the browser based Places/Topics Browser is hopelessly broken and the page I'm using to write this keeps auto-scrolling down when I interact with a number of elements on the page.
Can't receive text messages from most sources, including T-Mobile verification
Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn't appear to be a solution. https://community.t-mobile.com/accounts-services-4/why-am-i-randomly-not-receiving-texts-13397 I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can't just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn't be able to tell if I was being sent messages that ultimately weren't getting delivered, so I'm not sure what the monitoring is going to do. I'm searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my phone number and start from scratch. I can't imagine how a phone number could essentially be corrupted into not being able to receive texts anymore. I'm having issues with SMS, MMS, and Short Code. Only two people I know have gotten their texts through to me out of ten. Please help!
Just about done with Tmobile
Im so done with Tmobile!! Ive been with them for at least 10 yrs andthe last probably 4 years ive had issues with texts not being sent or received. this has happened on 2 different phones. ive used different messaging apps. ive reset my phones. ive been on the phone with tech support numerous times with no help. who knows how many texts ive missed from people. sometimes i will send a pic along with a message and only the message is received. my mother thinks im ignorning her or worse, something has happened to me because i wont get any of her messages UNTIL i text her. its like it resets the lines. all will be fine for a couple weeks then it starts all over again. i dont have any issues with people who have iphones (i have the Samsung ZFold4, previously had the Note8) and as far as i know, it only happens with certain people (however i didnt receive any of the texts walmart sent about a delivery arriving). It really sucks that after all this nobody can figure it out because switching carriers is the last thing i want to do!!Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and anGalaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn't work all the time. The usual phone troubleshooting steps (quitting the Messages application, restartingthe phones,hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in ourT-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It's been confirmed many times now thatT-Mobilesees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it.We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile'sCorporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. SoIwas on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it wouldtake 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.
Group texts won't send
I'm having an intermittent problem where I can't send some group texts, even in an already-existing string. It just spins and never sends. It seems to be more of an issue with longer (but not exorbitantly long) messages. For example, today it wouldn't send a two-paragraph message, but then it successfully sent the shorter one I created in the same text string immediately afterward. Similarly, it wouldn't send a several-paragraph message to three people, but it would let me send the same message to them individually. When this happens, it's affects the same messages both in the Samsung messages app on my phone and in the Windows Phone Link app--and it used to happen when I also tried Google Messages--so it's not an app issue; it's likely something with T-Mobile. I was having the same problem about a month ago, then it improved. Now it's begun again. Help! I need to send group texts for a variety of reasons, and this is a real problem.
How is it possible that Texting via all forms of data isnt working?
Text messages are not working for me (I am receiving sporadically but they are not sending according to multiple Messaging Apps) I'm not a network pro, but if I have WiFi working, Mobile Data working (I can post this question, for instance using my fold), how the heck are texts not finding a way to send? Tried SMS, WiFi calling on/off, RCS on/off, mobile data on/off, and all permutations. Even restarted the device. Duration thus far: 2 hours. Is there an authentication glitch on the TMobile Network? I live in the middle of a big city, I thought 5G meant that there was some tiny amount of robustness and redundancy. Is there some other dependency I do not know about that would mean out going texts fail despite full internet access? The fact this can happen with internet working seems unacceptable especially given thepremium prices. VM is also unavailable to access. There's shockingly little live outtage communication on this website or via support, which is unhelpful. Though it is easy to see the problem affects many others. If I were an enterprise customer something like this would seriously damage my faith in the network stability and redundancy best practices. If there is some otherdependency that often lacka backup (such as authentication) then there should have been a communication on the front page of the site detailing the issue and expected time to fix. These should be considered some of the most basic, barely adequate, business practices, in my opinion, and doubly so for a utility company.
some text messages are not immediately received and delayed by hours up to days
There appears to be a network store and forward message transmission delay occurring frequently with text messages. Several of my contacts I frequently text with will send me text messages that will not hit my inbox for many hours up to days later. It's like they're caught in some buffer that stores them and sends them all at once as several blocks appear in a second, time date stamped several hours to days earlier. My physical location doesn't change so I doubt the problem is on my end however my phone is of the type you cant take the battery out of so who knows what's running on it. This issue never happened with my services before T-Mobile to where I have ever noticed it like I do now.Google Chat FeaturesRCS status stuck at: Setting Up, Trying to Verify my phone number
Hello All. I have great news. My Google Messages RCS is finally working. Here is how I did it, please read this very carefully. Read my original post in Recommemded Answer green color above link. You must disable chat on all previous devices by going here and (on bottom of this site) follow directions:https://messages.google.com/disable-chat Then you must TURN RCS CHAT FEATURES OFF in GM and wait exactly 10 days. If you turn RCS ON before 10 days are gone, the clock starts all over again for 10 days. You literally have to be patient and wait 10 days with the RCS OFF for 10 days. After 10 days, turn RCS ON and you will see CONNECTED !!!! I repeat to you again, STEP 1 is: You must deactivate all prior devices' GM phone number associations by following the bottom instructions on this site:https://messages.google.com/disable-chatand if you get error message like: contact your carrier or you requested code too many times, disregard it. Then STEP 2, TURN RCS OFF FOR 10 DAYS in GM and wait 10 days. If you potz around and turn on RCS in GM BEFORE 10 days are gone, you must start 10-days clock all over again! Just be patgient for 10 days. STEP 3: On day #10, Clear Cache in GM and turn on RCS and you will see that you are GREEN LIGHT in RCS as CONNECTED. The best thing to do for this step 3 is to: completely uninstall Google messages and completely uninstall Carrier Services and then reinstall Google messages and reinstall Carrier Services. If you do this in this step, your cash and Data will be cleared. I am an expert in this now as I have triued everything: Contacted carrier, contacted device manufacturer, uninstalled Carrier Services and Reinstalled Carrier services. This has nothing with the carrier nor device manufacturer nor Samsung nor Motorola nor OnePlus. This RCS trying to verify.... occurs because when you switched your device, or when you switched SIM, or when u ported a number, or when you activated Google account email on another device, you DID NOT turn OFF RCS in GM or did not turn OFF RCS in the native Messages App, and now Google's RCS sees that you have RCS active in multiple devices/accounts/phone numbers, in which RCS remained TURNED ON, and Google RCS Server gets confused. What you need to do is STEP 1, STEP 2 and Step 3. Step 1 will deactivate ALL the shmootz you created and Step 1 will DEACTIVATE ALL devices' and all phone numbers' and all accounts' RCS GM once and for all. Step 2 does the "reset with google". Step 2 takes you OFF of "blacklist" at google. I see some people waited 8 days-not good. You absolutely must wait 10 days (not business days) - 10 CALENDAR DAYS and the day you do step 1, and step 2 is day #1. And by the way: Please make sure you have CARRIER SERVICES INSTALLED AND UPDATED from Google Play Store as well as latest updates of GM, and please update your device firmware by checking for update in SOftware Update in Settings. Basically please update your device firmware and all device apps in Google Play Store all aroung before proceeding with Steps 1,2,3. Let me know, but dont tell me that it doesnt work because you did not wait 10 full days. You must wait 10 days and then reply here and let me know. If you are unable to send or receive messages on Google messages app, this post does not apply to you. What I recommend you do is to: completely uninstall Google messages and completely uninstall Carrier Services. Then reinstall Google messages and reinstall Carrier Services. Then contact your cell phone carrier and ask them to refresh your connection and make sure that your messages and data features are turned on on the carrier side and make sure that Short Code Programming is also turned on, on the carrier side. So make sure messaging, data and short code programming is also turned on, on the carrier side. And meanwhile do not touch the toggle for full 10 days. In 10 days toggle ON and u will be set. I wrote 3 steps: make sure you read this twice to fully understand and follow my directions. From now on, you need to understand the concept, to make sure that this RCS feature not turning on again never happens to you again, you FIRST must make sure that before you change your devices, or change SIM cards in devices, or change Google accounts in devices, you absolutely must make sure that the first thing you do is: TOGGLE RCS CHAT OFF in GM FIRST before changing devices, sims or accnts! Otherwise, the Google server will be very confused and will Blacklist Your account, your device and your phone number by yourhaving too many RCS features toggled on in GM everywhere. To get UNblacklisted and turning RCS back to ON, you must read the steps 1,2 and 3. When i say 10 days, i mean 10 calendar days, not 10 business days. Day #1 starts the moment you toggle OFF rcs and keep it OFFfor 10 calendar days. You absolutely must respect the 10-DAY TOGGLE OFF, as i explained to you in Step 2. This step 2 is the only step that will UN-blacklist your phone number, you GM, and your GM account from the Google server. Please respect the 10day toggle off. If you potz around with toggle, you will not have RCS, and your 10day clock will start all over again with every time u potz around with Toggle. ALSO: ON DAY # 10, WHEN YOU TOGGLE THE RCS ON, IN THE GOOGLE MESSAGES APP, THE GOOGLE MESSAGES WILL ASK YOU TO RE-TYPE YOUR CELL PHONE NUMBER TO VERIFY IT WITH GOOGLE (THAT SAME DAY 10), PLEASE RETYPE THE PHONE NUMBER VERY SLOWLY AND CORRECTLY-BECAUSE: IF YOU TYPE YOUR NUMBER INCORRECTLY, EVEN BY 1 DIDIGT, YOUR STEPS 1,2 AND 3 (WITH 10-DAYS TOGGLE OFF) MAY START AGAIN. PLEASE SLOW DOWN AND BE VERY CAREFUL WHEN YOU RE-TYPE YOUR CELL NUMBER INTO GM APP WHEN IT RE-ASKS YOU TO VERIFY YOUR CELL NUMBER ON THAT DAY #10. PLEASE SLOW DOWN AND BREATH SLOWLY WHEN TYPING YOUR CELL ON DAY 10 (AFTER YOU TOGGLE RCS on ON SAME DAY #10.)Can’t send/receive SMS or MMS messages for a week.
Can't send/receive SMS messages for a few days now. i can use iMessages fine but sms messages don't work. Talked to an inexperienced support all day yesterday and he made me reset network settings among other useless attempts. That didn't solve my problem but added more. Now waiting for "engineers" to contact me in 3-5 business days. While i have no sms service. Any suggestions?