Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge
I wanted to take advantage of the Smartphone Trade 240039 P669 online via self-service. Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process issuccessful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn't used to be an issue in the past(trading in any device, even if the trade-in value was $0). This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can't business customers ship to store/store pick-up like consumer accounts? Improve self-service: Provide us the option to add a "down payment" towards any amount we want to finance on EIP. Why stores are only allowed to do this annoying. Why stores are ony allowedto apply the fair-market value of your trade-in towards your EIP finance amount is another pain point. I don't want some random dollar amount or change on my bill if I can control what I Am financing or paying the better, I hate random weird bill amounts. For example, the device is $168, they will give you a $5 "bill credit" well 168/7 is 24 months; 163/24 is an ugly number and just stupid - just put the $5 towards the EIP or just keep the $5 and make it a simple even number - at least give us this flexibility if we are that detailed about or finances and billing. I really don't understand why it seems like they are against self-service, yet complain about customer contact and hold Agents to unreasonable NCI/NPI or whatever the 'metric' is.Text sending and call audio drop issues on Moto Edge 2023
Hi all, I have done some searching and found others with similar issues but none identical to mine so I am hoping to get some help. I recently switched from an older Moto phone to a Moto edge 2023. I just moved the sim card over, no update to it. The old phone also had 5g and the SIM card was current with that, but the new phone has 5g UC showing on the connection display as well. There are two symptoms I am having with the phone. First, the audio on calls drops every so often for a few seconds, then picks back up. This happens both on wifi calling and when I turn off wifi to continue the call on the network, but seems to be more frequent while on wifi. This symptom was present on the old phone as well and I had hoped that a new phone would resolve it. Second, sometimes when I send a text it says it was not sent and to delete or resend. I use the default messages app and have it set to turn on RCS chats but also to auto resend as SMS if it doesnt send. The only way to get the message to send is if I put the phone into airplane mode and then back online again. This trick works whether I am on wifi or not. Just turning off wifi, restarting, etc will not allow the texts to send but 100% of the time they will send after that airplane mode trick. I am hoping that my resolution is as simple as a new SIM card, but wanted to check here for any other ideas before I do that. Thanks in advance for your help solving these two problems!
