Re-Activate Recently (4 days ago) disconnected # (# change) to download iCloud info onto factory reset phone w/new T-Mobile # TEMP
Phone was hacked from previous boyfriend advanced IT professional. Performed phone number change as advised by T-Mobile on iPhone then went to T-Mobile store-again advised by T-Mobile to factory reset iPhone. Shen attempted to restore contents from iCloud (which is EVERYTHING PERSONAL, LEGAL & PROFESSIONAL in my life stored in there) the number it is registered under is my previous, now disconnected phone number. Went to Apple directly and because of security purposes, managers stated slim chance I would be able to recover even through 1-800-APL-CARE. Advice was to contact T-Mobile to temporarily activate old number (approximately 1hour or less to download iCloud contents onto new # factory reset phone then contact T-Mobile to advise when completed to fully disconnect #). Was previously authorized user on T-Mobile account. Since household changes have been made, user authorization had been revoked however via T-Mobile App CHAT FUNCTION on Sunday (4 days ago) as unauthorized user was permitted to change my own phone number WITHOUT pin, authorization verification or authorization upgraded access. Since iCloud is registered under previous phone number-not able to gain access to iCloud account to download ANY apps to iPhone-including T-Mobile App to use Chat feature again to help resolve issue. Was forced to contact T-Mobile tech support/customer care over the phone. Refused to give any assistance, information or verification of information other than reaching out to Apple Care which I already informed them they would 90% wouldn't be able to assist. I did go online and reach out to Authorized user to grant access temp however they are at work and are not answering. Gave T-Mobile their info-SURPRISINGLY they failed to reach him also. WHAT CAN I DO? Chat DIDNT NEED ANYTHING AND I WASNT AUTHORIZED USER :/ I NEED THIS iCLOUD INFO ON MY FACTORY RESET PHONE. This is entirely T-MOBILES FAULT-I SHOULDNT have to be punished and lose my most precious important information of my LIFE because of their inconsistency and lack of constant policy and procedures. HEELLLLPP PPLLLEEEAASSEEE!
T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.
Transferring a phone number to T-Mobile from another carrier
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze. I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile's end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what's the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers. WRONG! The number is one in the same. After that issue was clarified, we began the process of transferring my number to T-Mobile. I was told the reason why the transferring of the number didn't work before was that my new address was not on my account. Therefore, we solved that issue. The rep told me that my number was transferred to T-Mobile and that I needed to turn off my old/new phone to complete the process. WELL, not only was my number transferred, it became a second line to my T-Mobile account and did not replace the number I currently have with T-Mobile. To add insult to injury, it is an additional $45 monthly charge for the second line. I'm sorry I changed over to T-Mobile. I should have gone to VERIZON like my daughter asked me too but I got caught up in the bogus promotional BS. T-Mobile you suck.
T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someoneactivated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep's. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!