no internet

4 Topics

why TMobile home internet so bad
When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap
Aimfire
Hace 15 días Place Troubleshooting
23KViews
30likes
46Comentarios
Error Codes Wan005 and Wan002
Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue!
Solved
xRemarkAbel
Hace 2 años Place Troubleshooting
77KViews
0likes
13Comentarios
How do I report an issue with home internet mobile app?
The home internet mobile app provided by T-Mobile has an issue. My router will often be connected to the tower but stop providing internet to connected devices, and the devices are all connected to the router by either Wi-Fi or Ethernet. When this happens the router must be rebooted. Upon opening the mobile app it shows a screen with the following: 1 Go to Wi-Fi settings on your phone. 2 Connect to the T-Mobile Wi-Fi network and enter your password. 3 Return to the app to continue. A button with "Go to settings" in red. If I go to settings, my Wi-Fi shows connected to my SSID but also says "cannot provide internet". If I close settings, the T-Mobile app may proceed to the status page showing how many bars are present connecting to the tower and an X between the gateway and internet (tower). If I get here I can touch "more" then choose to reboot the gateway. This is fine. I don't like the fact I must reboot the gateway so often, but like the T-Mobile speed and price, so put up with it. This is the issue. Sometimes upon returning from the settings screen for the phone, where it shows Wi-Fi is connected but no internet, it just shows the screen with three numbers again. It will not proceed to the status screen. Because it does not proceed to the status screen I cannot touch "more" then go on to reboot the gateway. This is a severe annoyance. Because I can't reboot the gateway using the mobile app I must go upstairs and power cycle the gateway. I work at home, and only need internet to check email and refresh my projects. When the mobile app does not allow me to reboot the gateway I MUST STOP MY WORK and T-MOBILE COSTS ME TIME. Please change the mobile app so it will always go to the status screen regardless of a goodWi-Fi connection providing internet. Also, when the gateway is not providing internet, it still allows my local network to function and devices can still talk to each other. For this state, none of the devices can get outside the local network for internet. I can see the status page at http://192.168.12.1, It shows bars for the tower connection with an X between the gateway and internet (tower). Please install a button and functionality on the locally served gateway page to reboot the gateway.
Solved
dmcdivitt
Hace 2 años Place Troubleshooting
496Visto
0likes
5Comentarios
inseego FW2000e and Asus router NO INTERNET
This home internet has been a disaster from the start. Someone please explain this to me: Internet dropped again tonight. Rebooted inseego. Nothing. Unplugged wan from router and into computer directly. Rebooted Inseego. Nothing. Went into Inseego settings and changed from 5G/LTE to force only LTE. I have strong LTE internet on the computer. BUT when I unplug the wan from the computer back into the router and reboot everything? No internet. Router tells me DHCP not functioning properly from ISP. Why is this? How do I fix it? What can I do/try? thanks
ebb42
Hace 2 años Place Troubleshooting
409Visto
0likes
2Comentarios