calls from jail
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
why do Securus calls not come through?
I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able to get through a different carrier. I have turned off all blocking features called customer service and reset all family allowances and still no calls come through. How do I fix this I need this to work
Phone not receiving calls, routing to voice message
My phone hasbeen very consistently not able to receive incoming calls. I tried to call my number using bothother Tmobile phone lines and my coworkers' who have different phone service. None of them can call my Tmobile phone number, but it directly routes people to voice message. I have donea phone warranty, change new SIM card, and call 611, they have helped me filed a ticket for engineering team, but still, I tried couple times and people still can't call me but routing straight to the voice message. What if there is an emergency and I can't pick up the phone calls? I pay a lot for the service but I can't really use it?And I am very tired of waiting and calling 611 line, everyone is busy working and I can't keep on calling them regarding this annoying problem. I do need to keep my current phone number so please help me fix this problem. The problem has been going on for so long that my supervisor is getting very upset with the fact that he can't call me for work.MICHIGAN & NOT ABLE TO MAKE OR RECEIVE ALL TEXTS AND CALLS
I'm in MICHIGAN. Has anyone else been having problems with T-mobile Network and unable to receive and making phone calls and text messages? Some calls and texts will go through, but then others will fail. I've had several people say they called, but it went directly to voice-mail. I've also had people say they left messages on my voice-mail, but I haven't received them yet. Who should I contact to get fixed? I have an Elderly Mom and it's important for her to be able to contact me. Also for any other emergencies. Thank you for your help! 🫂