How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don't walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly asit happened to me AFTER I've been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchasenew phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo(to increase our bill $66 each month total) - wewere up sold a whirlwind of complicated promo dealsbased on sales promotions pressured by the store sales reps. These new promosrequired adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive aSamsung Galaxy phone discount (that we weren't even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos,our bill will increase only $53 instead of $66 as we intended but with the promos. Claimingnow we would not only get the 2 phones, we'd get an extra phone and extra earbudsfor even LESS than the $66 we were willing to pay full price for,after thecredits were appliedon the account monthly. At checkout in the store, notonly were no earbuds insideour bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and wasover $100 more than agreed,plusthey turned off our Netflix & our HotSpotstopped working in this "plan upgrade!" Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-draftedfrom our bank just as it had on our account for 7 years, never once being late. After months of overcharges myhusband tried to call on my behalf while I was still on a ventilator knowing the company wascharging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I've now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and wasaware that errors were made & promised a called back from a supervisor. One did call me backand claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet againauto-deducted for the erroneous overcharges of$325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. Isimply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn't even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mophone plan only to receive ZERO phone promotions?This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nillyincreased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWOlines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already haveone line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don't even know it's phone number &have repeatedly desired to have it turned off. Yet these reps think I wouldagree to paying $50 per month per line x 2 toadd 2 lines on our acct that we don't use? Sure let's add $100 wastefully onto the account per monthwhen I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C'mon. Finally understanding that nobody would agree to this and it's very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact infoname "EsmileDwayneE" by text after each call, claiming you can reach them back butyou absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-payand now immediately a text comes through that my "bill has now increased an additional $25" since my $25 bill credit I've received for thefor past 7 years,will no longer apply without auto-pay.
Unauthorized Charge From Tmobile Appeared on my Chime Bank Account That Tmobile Cannot Find
On July 15th at 9:52am PST a charge from Tmobile processed on my Chime Bank accountfor $141.59. I did not approve, request, or process this payment. This charge is unapproved, unauthorized and fraudulent. The charge occurred in Washington and I live in California.. I immediately disputed the charge through Chime support however they refuse to approve my dispute as they believe no error ocurred. I have spent an entire month+ going back and forth with Chime and Tmobile support - neither sides are able to assist me. Tmobile cannot find the charge in their system so my money is floating around the multi-verse paying someone else's bills and my bank cannot approve my dispute without written confirmation from Tmobile who cannot find the charge in their system.??? Tmobile support does not have the function to email me chat transcripts from my time spent working with their very nice support teams. They suggested that I send screenshots of my chat (20+ in total) in the hopes that the Chime Dispute team will take that as evidence. Who knows. But I am going to try. My case remains open and a mystery as I am out $141.59and Tmobile cannot find this charge nor is Chime Bank willing to support me and take my side. I have never experienced this in my life nor has my parents. I feel powerless facing two big business who are profiting off my horrible experience. I just want my money back.. WTH?!
Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the credit. I'm given the credit every month, and told that it shouldn't happen again, yet every month the extra charge comes through. I shouldn't have to call in every month to get this resolved, but nobody seems to be able to make this update a permanent one. Any ideas on who to contact or how to get this fixed?
i was charged twice within a month
I was looking at my past credit card statements and noticed that on July 12 2020 I was charged $133.92 twice on the same day and you guys haven't offered me a refund nor does it show up in my past billing statements but it's on my credit card statement and I would like a refund for that second charge as soon as possible please!
Unresolved billing issue
I have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of. How do I go to the next level to see if there's anyone who actually knows how to handle the issue? I've been with Tmobile for years but I'm ready to switch providers!Overcharged an extra line and my bill was doubled last month! Needs to be fixed!
My bill on my account doubled last month for canceling a different line that I never wanted since it's only one person on my account and I kept my original number. But they gave me an extra number and canceled it and it doubled my bill! I never asked for that!
Four lines for one incorrect phone?
So I went into a store fully prepared to Port two numbers from AT&t over to T-Mobile military magenta Max. At that time they had just started the OnePlus on us promo as well as the iPhone 13 on us promo for opening new lines. Mind you neither of these promos at the time required any trade just new lines being activated. Going into the store talk to the service manager they were limited on stock. But they would be more than happy to order what we wanted. So what we were supposed to received was a OnePlus 9 pro, the only other stock available was a32 by Samsung decent phone but no thank you. So the manager goes and activates a new line after knowing she was supposed to be porting the two numbers I don't know what happened there puts the SIM card in the phone. Bang it's good to go hands the phone over cuz I'm looking at the phone I noticed there's a camera missing and also the color of the phone doesn't quite look like the one that was advertised it's got this weird pinky purple to it but I figured it was just because I was in the store like everything's hot pink in there so you can't tell a silver phone you know isn't just reflecting. Well it turns out what I got was a nine not a nine pro. And then without any of the other stock at the same time somehow there were four more lines SIM cards with level 5 360 protection plans which are $18 a piece activated as well which seemed odd so I had to pay taxes and activation on all of those and here we are nearly two weeks later. I've still not received the phone that I paid for which was the 9 pro. I'm not going to spend more money on more devices and whatnot when they can't get one right but is that normal practice. I have one wrong phone that I can't get a return package for for some reason. Three completely covered lines that is covering nothing nearly $300 phone bill for what. And 15 different sets of csrs and their managers only seemed in all of that time frame to honor a promotion for a phone that I was sort of kind of tricked into buying I think. So now I've already paid activation fees and taxes and all that fun stuff on these other lines that don't exist, and it's becoming harder to get any definitive information on you know sign up promos new line promos you know the things that happen when you add new lines and you've already paid for the stuff but I didn't have access to because there was no stock to be had. And every time you talk to a customer service representative whether it be online chat which is really the only thing available because if you want to talk to someone in person. Every single female that I've spoken to which of there has been four has told me that I have no access to my own account unless I give her my social security number. Is all of this normal or is this complete Insanity? Because the level of disrespect that I have felt since attempting to switch is monumental, especially from a company who claims to recognize veterans and survivors of the United States armed forces. All I want is my numbers ported the device and the lines that I paid for with the promotion that Drew me to transition from another company that T-Mobile has still yet to do successfully on the designated plan that I chose. Is that too far out of simple realm of possibility? There was even a customer representative who made a direct phone call to me who tried to have me type prompt commands that would delete my entire customer service chat thread. I'm just kind of bewildered by this entire process, is this standard and why can no employee seem to answer any question. Or actually do anything in regards to the stock the service the equipment or the troubleshooting of any therein?
