Conectivity with my device
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card I can provide an US address too, I just can't provide a US card though Thank you so much in advance GabrielConectivity with my device and payment options
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers. When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card? I can provide an US address too, I just can't provide a US card though Thank you so much in advance for helping me making my next US vacation a bit less stress free. Gabriel PS: i accidentally created the same question twice, i apologize for that
Unknown backend error message!
I am having the Unknown backend error message when trying to make a payment from may 1, 2024.I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn't help. The store support couldn't help the store manage, to help me because the store employees and manager couldn't be verified by "their support". This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.
Setting up "Bank Account" as an Auto payment menthod
Hi There, I am not sure if anybody has/had encountered this issue before and I would appreciate any advice/recommendation regarding this issue tat i am haivng. As you may be aware, in order to qualify forauto pay discount (based on plan, you may qualify for auto pay discount $5 per line), you would need to use either DEBIT card or Bank Payment as your default payment method for Auto pay. Now i had enrolled for auto payment with my back payment method but for some reason, transcation was declined due bank was not able to clear the payment for some reason (Not that i did not have money in the account but for some technical reason it got rejected from the bank side when T-Mobile tried to process the due amount by using the bank). Due to that, I can't now use that method (It's greyed out and it says, you are not allowed to use this method anymore). So, I tried calling customer care multiple times and explained this and mentioned that I would like to use different bank for to make payments (Auto enroll) so that i can get Auto pay discount per line. I have 8 lines in my account and you are looking at $40 per month saving. But, customer representative were not a tall helpful. I was being told that system put a block on that method and I then mentioned , can you help me to remove that block or escalate it technical department or relavent department that i can speak with so that i can use bank payment method. I dont have debit card but representative was " you would need to use Debit card and if you dont then use someone else debit card, may be ask around friends, and other family members" .😧. I am not sure, who to reach out for this issue. Any help, i would appreciate that!
