LG IMS Keeps Stopping FIX
I got this fix 5/24/22 it's similar to many others. They don't work this one does. It's from a LG engineer. Put the affected LG phone in airplane mode by pulling down the notification shade and tapping on the plane icon. Putting the phone in airplane mode should stop the IMS error message from popping up. Open the phone's settings and tap on Apps and Notifications, followed by App Info. On the App Info page, click on the three-dot menu icon in the top-right corner of the screen and tap on Reset App Preferences, then tap on Show System. Look on the app list for "com.lge.ims.rcsprovider" and tap on to open the next page. Doing so will pull up the pre-installed IMS provider app's detailed overview. Once there, tap on the clear data/cache option, then clear storage, then force stop. Then restart the phone. If the pop up happens anytime during this. Restart phone and do again.
Phone not eligible for transfer??
I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previouscarrier (which I have my reset to ensure it's accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? Why is this? My previous line is still active and it's in the same area with the same address/area code.
Using phone sim in tablet
I asked my question in https://community.t-mobile.com/android-9/tablets-that-can-be-used-like-a-phone-3028 But it looks like the issue has been marked as solved without a clear answer. So starting a new topic. If I use my phone sim in my tablet, can i use the tablet as my phone. I understand about the separate data line for tablet, that is not what I'm asking though. Data works with my phone sim in the tablet, but voice calls are failing, need quick help please. My phone is broken and not able to get a new phone at this time, i want to use my tablet as phone, please help. ¡Gracias!
How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don't walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly asit happened to me AFTER I've been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchasenew phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo(to increase our bill $66 each month total) - wewere up sold a whirlwind of complicated promo dealsbased on sales promotions pressured by the store sales reps. These new promosrequired adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive aSamsung Galaxy phone discount (that we weren't even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos,our bill will increase only $53 instead of $66 as we intended but with the promos. Claimingnow we would not only get the 2 phones, we'd get an extra phone and extra earbudsfor even LESS than the $66 we were willing to pay full price for,after thecredits were appliedon the account monthly. At checkout in the store, notonly were no earbuds insideour bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and wasover $100 more than agreed,plusthey turned off our Netflix & our HotSpotstopped working in this "plan upgrade!" Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-draftedfrom our bank just as it had on our account for 7 years, never once being late. After months of overcharges myhusband tried to call on my behalf while I was still on a ventilator knowing the company wascharging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I've now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and wasaware that errors were made & promised a called back from a supervisor. One did call me backand claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet againauto-deducted for the erroneous overcharges of$325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. Isimply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn't even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mophone plan only to receive ZERO phone promotions?This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nillyincreased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWOlines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already haveone line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don't even know it's phone number &have repeatedly desired to have it turned off. Yet these reps think I wouldagree to paying $50 per month per line x 2 toadd 2 lines on our acct that we don't use? Sure let's add $100 wastefully onto the account per monthwhen I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C'mon. Finally understanding that nobody would agree to this and it's very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact infoname "EsmileDwayneE" by text after each call, claiming you can reach them back butyou absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-payand now immediately a text comes through that my "bill has now increased an additional $25" since my $25 bill credit I've received for thefor past 7 years,will no longer apply without auto-pay.
Unable to complete purchase -
Hello! I am hoping this is a fairly simple fix and possible misunderstanding on my part. I purchased T-Mobile internet about 6 months ago and have had no issues. We recently decided to switch our phone service to T-Mobile due to such high success with the service where we live. When I try to add a new line, or phone rather, it lets me get to the point that I can select if I want to trade in, current number, etc... and I am unable to add it to my cart from there. It gives me an error message in red letters that says something along the lines of sorry, were unable to process your request and wants me to contact customer service to order said phones which is ideally avoidable to avoid activation fees by just DIYing it online like I was told id be able to do. Is this just a mistep on my part? I've checked permissions on acct. settings,similar answered concerns from the forum to no avail, and trying it from different devices and platforms - app, website, via laptop/tablet/phone - you name it...Phone upgrade issue
I am trying to upgrade my wifes phone online, and every time I choose "no protection coverage" the website resets and asks me again if I want protection. I can't seem to skip this part. I am being forced to buy something I DO NOT WANT OR NEED. I am going to assume this is a bug, and nothing nefarious. If anyone has a solution, please tell me. I talked to a rep and they had no idea what I was even talking about. If I had time, I would go in to a store, but I do not. Thank you for your time, Dan.
Phone replaced under manufacture warranty
Hello I wanted to know if there was an email I can send to someone in the corporate office so I can communicate an issue that I recently had. I purchased last June 2021 a brand new S21 plus 5g and 10 months into the use of the phone the screen went completely black and come to find out it was not repairable and I was told at a T mobile store to contact Samsung for the warranty replacement. When I called the Samsung warranty dept. They (Samsung) said they would replace the phone and not only that, for the inconvenience, they were going to upgrade me to a new S22. I accepted the offer but to my surprise the rep for Samsung said I would have to pay for this to take place. Mind you at this point I am confused as to why I would have to pay out of pocket since this is under 1yr warranty. Come to find out later down the road the rep put me down as if I was calling to do an upgrade. He sold me the idea so he can get the sale fro me. I am so disgusted with Samsung and when I received the new S22 it was much smaller than my S21 plus cause he sold me the S22 regular. Now not only am I not satisfied with my new S22 phone I am stuck PAYING for my monthly installment payment for the S21 Plus I NO longer have. I reached out to T mobile support to see if they can help me cancel the monthly payment I was making for a phone that broke just under the 1st yr. No one seems to be able to help and I would like to notify T mobile corporate. Can some one help me with an email? I really need this resolved ASAP!!
