Unable to Preorder S24 through Samsung
I get the dreaded "Your account type is not supported on Samsung.com. Please see the non-supported account types listed on the page." I have a normal Magenta account that is not, government, employee, prepaid, past due, or any of the other possibilities mentioned by the error. I have also had this exact same account setup for years and years and have no problems doing this same upgrade in the past. I have been going round and round with T-Mobile and Samsung support and both say it's the other's issue and are unable to provide any assistance. It's extremely frustrating. I've been such a loyal supporter of Tmobile for so many years it would be nice if they could provide even bare minimums of ethical and helpful support. Anyone figure out a solution?
Samsung S24 Pre-order Issues with Samsung
I am attemptingto take advantage of the pre-order special for the Samsung Galaxy S24Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same trade-in credit as T-Mobile but additional credits towards aSamsung Galaxy 6 Classicwatch and Coverage. So purchasing directly with Samsung.com is the far more lucrative route to go; however, despite the fact that I have a normal T-Mobile Go5g Plus plan, the Samsung website still keeps rejecting my attempts to complete purchase with the followingerror message: "Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page." To reiterate, my account is not any one of the exempt types listed on that page and all of the rest of our phones utilize carrier finance without issue. Can someone please assist in trying to resolve this issue? ¡Gracias!
Samsung S24 trade in
We bought 3 x Samsung S24 phones (2x plus, 1x ultra). I'm trying to get organized for the trade in. First, I could not find the trade in information or the labels anywhere. Now on 1/21 I got the 3 items below under my "my order history" tab on the website. Clicking these allows me to print off the trade in labels. But how can I figure out WHICH labels go with WHICH phones I'm trading in? The app doesn't work at all, in the app clicking "print trade in label" just doesn't work at all. In the past, I remember being able to clearly pick a line and print out trade-in instructions along with a shipping label.
