prepaid topup with a foreign credit card not accepted
Hi, I travel to the US occasionally andhave a prepaid Sim with gold rewards statuswhich I topup yearly to keep the account active. I just tried to topup again and have tried usingseveral non-US issuedcredit cards (visa and master) but it shows a "card number is invalid Pls try again" message afterI enter my credit card number. Any idea what's wrong? Gracias
Lo sentimos, esa tarjeta SIM está reservada. Prueba esa SIM otra vez dentro de 2 horas, comunícate con T-Mobile o visita tu tienda T-Mobile local para obtener una nueva tarjeta SIM.
I have called t-mobile prepaid customer service, trying to transfer my boost mobile phone number over. They told me they would call me back but they never did. I called back again they said the same thing as the first agent, saying I have to wait 2 hours for it to work. but I have already waited 5 days by now, it is still not working. They never get back to me. Can someone please help? When I tried to reach out through livechat they all said they can't help me through live chat. When I called back earlier today I got hung up on several times by 3 different people.
Visual Voicemail will not activate on prepaid account
I have a pre-paid account without mobile data. Visual Voicemail had been working but then there was an update last week. When opening updated Visual Voicemail it wants to activate using "supported mobile carrier network". It says I can't use WIFI to activate though it will work once activated. Pressing "getting started" results in "Visual Voicemail cannot be authenticated due to cellular data mode being turned off". I can turn on mobile data without error. Trying again I get new message "Visual Voicemail was not activated please try again." Trying again multiple times does not work. Phone is a OnePlus Nord N200 5g. Any ideas? Thanks.Unknown prepaid account
Hi everyone! I have to ask a kind of personal question, so please keep it classy. No one knows my background, I just need practical answers. My husand and I received two emails from T-Mobile instructing us to renew our prepaid account. However, I thought the prepaid account was closed three months previous. I tried to log in to the prepaid website using both the email and the prepaid number, but was unable. I called and the rep told me in no uncertain terms, that if we received the emails, there was a prepaid account still active using the email account, but not using the number of which I was aware.Naturally this is unsettling. Secret phones are no bueno, so I want to make sure when I inquire about this, I'm not being the ***hole. Is anyone aware of any other scenario that could possibly explain the emails? And remember, please be nice.
T-Mobile not crediting me with service after paymnet made
I have pre-paid service and before it expired, paid for another monthly service and while the paymentis sitting in my account, they have not applied it to my phone so the number doesn't work. The staff/repson text tell me to call an 877 number but since they have not credited me the payment, I cannot call out nor receive calls in. What the heck kind of service is this? How have you been able to reach out to T-Mobile to get the money you have paid applied to your accounts without having the ability to call them. I am overseas so cannot walk into a T-Mobile. Nor can I call as I explained.
