Switching an account due to spouse's death
As Power of Attorney for both my parents, I'm wondering what the best way is to get my mom control over the tmobile account that had my late Father and Mother on it? My mother has a cellphone, but all the contact info online has my deceased father's information?
Can I pick up new iphone without primary account holder?
I have an apple iphone 12 pro max which is currently under the iphone upgrade program. I am not the primary account holder but I do have full access to the account. I am trying to upgrade my phone to be picked up at the apple store using my credit card and all my information, as I have done in previous years when I was using Verizon. I did not have any problems with it before but this is my first year with Tmobile and I don't want to go to the store just to have them tell me I can't pick up my phone. The primary account holder is my father but he cannot pick it up or come with me to pick it up. I am an adult and have been paying for my own phones for years. I am trying to place my order for pick up using the Apple Store app, but it will not let me put my name as the pickup contact. It shows my father's name and underneath that, it says that the phone "can be picked up by the primary account holder or by a person authorized by the account holder." It says to "contact your carrier to verify authorized users." What is the difference between authorized user and full access? In short, can I pick up my new iphone at the apple store without the primary account holder if I have full access and I am paying with my own credit card? Thank you in advance for your help.
Unable to set myself as the primary account holder
T-mobile is the bane of my existence. It says my primary account holder is missing and I AM UNABLE TO REGISTER AS THE PRIMARY ACCOUNT HOLDER. I am going to call you everyday and have a fight about this everyday and try everything in my power to port of your disrespectful service. Release my phone number out of this stupid family plan. How useless can a company be? That is my question.Primary account holder issues
I have been trying to explore my options online to upgrade my phone but the website is saying that I do not have permission from the primary account holder. This makes absolutely no sense since the only other person on my plan is my 13 year old son, I am the primary account holder! I do not want to go in and have to do this since they charge extra for that. I used to be a Sprint customer and since the switch to Tmoble I have had nothing but problems and a considerably higher bill too. Not to mention the lack of service all of a sudden too. I thought the lack of service could be because my phone is old, a Samsung s10, but I can't even upgrade online because I don't have "permission". Now all of a sudden there is no longer an option to even talk with someone online via chat. I do not have time to sit on the phone for hours. Help someone!
Unable to access T-Mobile web portal, unable to change password in app, unacceptable phone support wait times
So after the hack I'm obviously wanting to change my password. No such luck. Web portal access? "Looks like we got our wires crossed." No access. Password change in iPhone app? "Request timeout." Called customer service, chose Option 1 for a callback, only to be called back with horrible music playing and having me wait again. Does anyone have any idea how to get in touch with T-Mobile support or how to make their app work?
Respect for Death of Sole/Primary Member
I, Son, Called and and notified T-Mobile of my father (The Sole T-Mobile Member) of his death and I was told the account would be closed but the account is still active, they have charged his credit card (I turned off auto pay), and now they are sending paper bills. How do I get T-Mobile to cancel the account and respect his passing?
