Unable to set myself as the primary account holder
T-mobile is the bane of my existence. It says my primary account holder is missing and I AM UNABLE TO REGISTER AS THE PRIMARY ACCOUNT HOLDER. I am going to call you everyday and have a fight about this everyday and try everything in my power to port of your disrespectful service. Release my phone number out of this stupid family plan. How useless can a company be? That is my question.
T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.Dad is primary account holder
So about 5 yrs ago, my dad became the primary account holder when a (likely Asian) T-Mobile associate approved it without my consent. He told me after the fact because it'd save us about $10-20/mo. Fine, no problem. Fast forward to January 2020, Dad moves back to Taiwan and I lose touch with him. Now I'm stuck with no way to get my account back because I'm no longer the primary account holder and I have no way of getting in touch with him. The T-Mobile associates I talked to all say I need to get his permission. This was originally my account for 8 yrs before he was added on (I was solo) and now I don't know how to take back my account? to add: The reason why I believe it's an Asian associate is because my Dad's English is subpar at best and my stepmom had MY credit ran (also without my consent) by an Asian associate years prior to this when they went around shopping for family plans.
Primary account holder issues
I have been trying to explore my options online to upgrade my phone but the website is saying that I do not have permission from the primary account holder. This makes absolutely no sense since the only other person on my plan is my 13 year old son, I am the primary account holder! I do not want to go in and have to do this since they charge extra for that. I used to be a Sprint customer and since the switch to Tmoble I have had nothing but problems and a considerably higher bill too. Not to mention the lack of service all of a sudden too. I thought the lack of service could be because my phone is old, a Samsung s10, but I can't even upgrade online because I don't have "permission". Now all of a sudden there is no longer an option to even talk with someone online via chat. I do not have time to sit on the phone for hours. Help someone!Respect for Death of Sole/Primary Member
I, Son, Called and and notified T-Mobile of my father (The Sole T-Mobile Member) of his death and I was told the account would be closed but the account is still active, they have charged his credit card (I turned off auto pay), and now they are sending paper bills. How do I get T-Mobile to cancel the account and respect his passing?
