Why is it so difficult to redeem the Keep and Switch Promo?
9 times out of 10 when I go tohttps://www.switch2t-mobile.com/either the site is down for maintenance, Ican't log in (get some message about "sorry our wires are crossed..") or after I enter my phone number I get some bogus message like "Sorry, there was an issue while processing your request." or "you are not eligible for Carrier Freedom" (I'm entering my info in the Keep and Switch field). After I finally got in several weeks ago and submitted my claims, two of them were denied for no apparent reason. After an hour of chat and on the phone with support they acknowledged that this was a mistake and corrected it. Fast forward to today when I get a text that "we've corrected your Switcher reimbursement ammount.." And I can't get anywhere on thehttps://www.switch2t-mobile.com/ site. Am I on the wrong page? I feel like T-Mobile is intentionally making this challenging. That or whoever is managing this site is completely incompetent.
promo question
Hello, my name is Nicholas and I'm a new T mobile customer. I just ordered the new 5g modem for my house about a month ago and it's been working great. I ordered my new account and modem device plan on Black Friday and it just so happen to come with a tv. But my problem is, I don't have anything proving or saying that my order came with a new tv. I remember reading that I needed to have my new account open for 60 days I believe before they would send me a tv but I want to reassure my self of that and I can't find any info on it. Has anyone else experienced this and can anyone confirm that they really got the tv. I worry they won't believe me when I ask customer support because I don't have any documentation about the promotion tv. Gracias
Cancel Tmobile service
I am in the process of canceling my Tmobile service. I am tired of being promised discounts and services that never happen. I call and talk to someoneand nothing ever happens. The support in the Philippines is like a broken record of promising excellent service and failing to deliver. It appears since John stepped down as the CEO of Tmobile, the new CEO allowed the TMobile to circle the hole and push the lever of the toilet. The Tmobile is no longer the great company that attracted me to it all those years ago. It was a great ride while John was at the helm. The ride with the new CEO has and is awful.
Paramount Plus promotion fiasco
Judging from some of the posts I've read here and else were it seems my experiencehas played out with several other upset T-mobile customers as well. I subscribed to the Paramount Plus deal a couple of days ago only to be sent an email confirmation from Paramount with the following conflictingverbage: "Your payment method will be billed $4.99 on a recurring basis when your trial expires on Jan 2, 2022. Charges will apply if you do not cancel before Jan 2, 2022 except if you have a discount that covers the entire cost of a subscription, then you must cancel before the expiration of that discount to avoid charges. Taxes applicable in certain states. *Coupon: 100% off for 12 months has been applied. For your updated billing amount and trial ending date, please visit your account page." So, of course, at first glance it literally gives me less than a week to cancel or my credit card will be billed. Not even the standard (non T-mobile) 30 day Paramount free trial. Anyways, so the bottom of the email says a coupon for 12 months free has been applied and that my Paramount Plus account page will reflect that. Great awesome, right?! I should be all set….Nope. On my Paramount account page it still statedthe same thing;that if I do not cancel before Jan 2, 2022 my credit card will be billed. So, I did the only thing that makes sense in order to avoid having my credit card charged for this shadycrap, canceled my subscriptionand tried to re-apply for the promotion after speaking with Paramount Plus support about my issue. No such luck, they said to contact T-Mobile so they can give me a new coupon code. That's where I sit now - waiting for a proper answer from T-Mobile instead of vague voicemails stating my issue is resolved when it isn't. They have yet to provide me a new coupon code when I have read else where others were given one to re-apply.I have been with T-mobile for over 15 years and this is the first time their customer service has really disappointed me and made me think twice of staying with them anymore.My PROMO CODE: T472 expires ends May 22, 2023 what happens next???
My PROMO CODE: T472 expires, ends May 22, 2023 what happens next??? "When this promotion ends you will no longer receive a monthly credit toward your bill." Does that mean that my bill will increase by $15 for 2 Smartphones from now on????
How to redeem Netflix on Magenta MAX plan?
I just switched over from Sprint to T-Mobile today and also got put on the Magenta MAX plan because I was told Netflix is included for free in that. Unfortunately I'm not sure how to redeem it, or if I even can. I see that when I click Netflix under "Included in this plan" it takes me to a page that says "This feature is no longer available." Am I too late to redeem it? Did they lie when I was in the store?Help getting iPhone SE upgrade promo
Hello Everyone, I received an email offer from T-Mobile on 1-19 for a free upgrade to iPhone SE on one of my lines that has a retired iPhone 5 currently on it. I went to 5 different stores yesterday and no one can figure out how to apply the promo. Has anyone had any success on the same promo? No one seems to know what promo code to apply and the email doesn't mention any specific promo code. Just that the offer is only available for the one line that has the iPhone 5 attached to it and that its only good for in store. Here's the fine print:Limited-time offer; subject to change. Only available on iPhone SE 64GB model, while supplies last. Only available in-store. Es posible que no se pueda combinar con algunas ofertas o descuentos. Algunos usos pueden requerir un plan o una función adicional. Coverage not available in some areas.See Terms & Conditions (including arbitration agreement)atT-Mobile.com.
