promotion lost

2 Topics

Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse. A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.
Solved
inahmallari
Hace 9 meses Place Apple
8.3KViews
1like
45Comentarios
Créditos de promoción
Anyone else have issues with promotional credits being removed after the sprint merger? Mine were removed in April and after many phone calls and talking to several agents. Several who confirmed my old phones had been returned and several who said they could not find the returned phones. Point being, anyone feel like they get nowhere with customer service?
Rbarr
Hace 2 años Place Android
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0Comentarios