Home Internet Promo: $200 Prepaid Virtual Card (Total Joke)
Hi, T-Mobile Community! I'm hopping on to introduce myself as one of the latest suckers who foolishly fell for the $200 prepaid virtual Mastercard home internet promotion! I switched from another perfectly good internet provider after being lured in by the promo. I activated my service in August andsubmitted for the promo online in September. Icalled customer service after about 5 weeks. I was then told to expect the card near the beginning of October. When I didn't receive it, I called again and was told to expect it on November 7th, right at the 8 week mark. I did notice my status changed from "received" to "approved" on the online tracker. This morning I called Customer service and was told it's actually not approved, but "pending," and that I should check again at the end of this month because processing takes at least ten weeks. As much fun as the anticipation, uncertainty, and inconsistency has been, I think I'm going to go ahead and go back to my former provider. This whole gaslit bit is not for me. If this has happened to you, know that you are not alone!! And if you're someone who is considering switching providers for and advertised rebate orpromotion, please reconsider!
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING
I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing. Has anyone had a similar experience? I am preparing to switch back to my previous provider if this is how they treat customers.
Lied to About a Promotion
I switched over to T-Mobile internet service on 11/29 and was told I qualified for a promotion they were running for a 50" television. I was told I would receive more information via text and/or through my account. I never received anything. I went out of town for Christmas and still received nothing. So I called customer service today. On the first call I spoke to KeKe, I was told the promotion I was asking about had expired on 11/29 - I had thought I changed over on 12/9. I went back and found my service contract signed at 8:46 p.m. PST on 11/29 while the promotion was still in place. I called customer service again and spoke with Jessica. She first said the order wasn't entered until 11/30 and I told her I would be happy to send the contract. Then she said it was after midnight EST so the promotion was expired. I told her I signed the contract at 11:46 EST and, again, I would be happy to send the contract. Then I was told I only had 30 days to submit the promo code and that time had passed. I told her I never received the promo code. She asked if I had followed up and I told her I reached out to customer service in mid-December. The person I spoke with at that time seemed to have no clue what I was talking about, but she assured me I would be receiving something and I needn't worry because the offer would be good for 30 days from the time I received the information. Then Jessica proceeded to tell me the only call I had made to their customer service was on Dec. 9 and it was not about the promotion, but about setting up my gateway. I told her, again, I did talk to someone and asked her why she thought I would make that up. At that point she said there was nothing she could do and I no longer qualified for the promotion. I've had T-Mobile cell service for 20 years and had looked forward to moving internet over because the service has always been outstanding. Now, it seems, they're just like every other service. Customers are liars. Customers don't matter. And if customers lose out because T-Mobile employees don't do their jobs - well too bad.
I'm such an idiot, used wrong bank info
So okay so I feel like an idiot I got my promotional " card" rebate today I wanted to transfer it to my bank because they offered that service and I accidentally put in the wrong account number right routing number just wrong account I'm going to put that information on here obviously but I would like to know what to do
gift card
Buyer beware! You won't get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!at what point do you switch to Verizon?
when leaving Tmobile for Verizon, does anyone have suggestions on good deals to make the switch? TMobile did not send me the gift cards for bill credits when switching to TMo, and of course the service is really bad. I actually look poorly upon people that have TMobile, which is ironic. Ironic becauseI mean, I have TMobile, or else i wouldn't be posting here.Or maybe I empathize with them, and then ask - why do you tolerate this kind of service? So anyway, i'd like to make the change, and would also entertain ATT. I happen to like the way the house looks w no cables hanging off it, but aesthetics will take a #2 to the real #1, which is a need for internet. I would say that TMo does not deliver, you know, the internet, no matter the # of times I reset, call customer service, try a different window, swap devices. TMo really needs to give the Customer Service reps in the Philippines specifically a bonus, they have managed to save me from leaving so many times, but Tmo is not exactly giving them a product they can feel good about selling / troubleshooting. The American based CSRs were really not nearly as thoughtful or helpful during troubleshooting or setting up device swaps. I hope this message helps others considering leaving. Based on my experience, leave sooner rather than later. For emphasis: leave sooner rather than later. The extra per month cost will save you a lot of time on the phone, as well as a lot of missed moments when having an important phone call / losing rapport / having others giveyou the "why in the world did you need to save $10 bucks a month to put us thru this?!" look.
