Dont relay on what customer care representative is saying. How to escalate this matter.
Hi, I have purchased 3 devices on contract from T-Mobile on Jan 14th, with the promise of receiving an $800 credit over 24 months. The account was initially in the name of Sonal Ramani, who is my cousin. I already had an existing account with T-Mobile and upgraded my plan to Go5G Next. During the phone order with a T-Mobile customer care representative, I was assured that I was eligible for the $800 credit with the Samsung Galaxy S9 device. Subsequently, I contacted customer care to inquire about a 15% discount promotion for Walmart employees, as I work at Walmart. The customer care representative informed me that I needed to transfer the account to my name in order to receive the discount. I specifically asked if this would affect the existing device promotion and was assured that there would be no changes to the existing device promotion as long as the plans were not cancelled or changed. The representative even stated that she would manually apply all promotions if necessary, and the entire conversation was recorded. Following the transfer of the account to my name (Kalpesh Jain), I have encountered difficulties in applying the $800 promotion to all three lines. I have made numerous attempts to contact customer care, only to receive conflicting information. Some representatives claim that I am eligible for the $800 promotion and just need to update the plan, while others insist that I am only eligible for a $400 promotion. Despite updating the plans as suggested, no one is provided resolution. This inconsistency in responses from different customer care representatives is highly frustrating. I have wasted significant time and effort trying to resolve this issue, and it is disappointing that the promised promotions are not being applied as initially communicated. I am seeking a prompt resolution to this matter. I expect T-Mobile to honor the agreed-upon promotions and credit my account with the promised $800 for each device. As a loyal customer who has upgraded to the Go5G Next plan, I believe I am entitled to these promotions. While I understand that mistakes can happen, it is crucial for T-Mobile to rectify this situation promptly and ensure that the promised promotions are applied to my account. I have already invested a considerable amount of money in these devices and associated plans, and I should not have to face additional complications in receiving the credits that were agreed upon. I request that T-Mobile thoroughly review the recorded calls to verify the promised promotions and ensure that they are applied correctly to my account. Additionally, I expect clear communication from customer care representatives regarding the status of my promotions and any necessary updates to my plan. I sincerely hope that T-Mobile takes this matter seriously and resolves it in a timely manner. As a loyal customer, I have placed my trust in the company and expect to receive the benefits and promotions that were promised to me. Thank you for your attention to this matter.
is the 30$ promotion a scam?
I've had the home internet since about 2 years ago and I paid 50$. the 30$ promotionstartedand I called to have a cut on my bill and the customer service rep. told me I need it 2 more bill cycles to have the promotion active. 6 months passed and I never received my promotion of 30$ home internet. just about a year and a half passed after the promotion and a friend got the home internet after I recommended it to him. He mentions that he pays 30$. I checked the bill and I have been billed 45 with a lame 5$ autopay discount on it for about 17 months. ok I'm really mad at the moment and decided calling customer service to ask for the promotion and I guess some credit since many months ago and the lady tells me that she can give me just the activation of the 30$ promotion for now and maybe a 2 month refund. At this moment I feel worst as an 6 year old T-Mobile customer than new ones. I will make sure to get this everywhere, I saw many Reddit posts about the same so must likely I will try to maybe sue them with the million of people that has had the same experience like me and for the worst customer service in this world. I will add that I will make sure to get this review everywhere so they know who tricky and false it's T-Mobile and it's promotions and how they treat the customers. Just in case anyone asks, I fulfill all the conditions that you had in the little words of your false promotion, thank you T-Mobile!
Activating Paramount+ and AppleTV on Business Ultimate Unlimited
Online chat can't help, spent multiple 30 minute calls with support inquiring how to activate the promo included with my new plan, only for them to say the offer is no longer valid even though it's still plastered all over the site, and within my account management page. Clicking any links sent to me, or clicking the add-on in my plan leads to a, "Contact support" landing page, which of course leads to nothing happening as support can't figure it out. Anyone else have a similar situation?
Business T-Mobile ID does not work on switch2t-mobile.com -Oops there was a poroblem!
Are Business T-Mobile ID's integrated with the rest of the T-Mobile ID system? I was trying to check on the status of my Promotions https://www.switch2t-mobile.com/and I am prompted to login. However, the ID I use for my business account on the T-Mobile Account Hub will not work for checking promotion status. I encounter three different scenarios: -If I select I am a Business, I forwarded on from the promotions page directly to my Account Hub and do not see any promotions. -If I say I have a T-Mobile ID and enter my Business Account Hub email, it says I need a T-mobile ID and asks me to link it to my phone number. It them wants to verify the last 4 of my Social Security which does not work. I do get a verification text when I do this. -If I try to setup a new T-Mobile ID I also get the Oops there is a problem message.
