Text offering iPhone 16 On Us
Here's the text: T-Mobile: You're eligible! The phone on your line ending in xxxx isn't fully compatible with our network. Upgrade now for a better network experience and get a new iPhone 16 ON US (w/24 mo. bill credits+tax) when you trade in your current phone in ANY condition-no plan change required. Plus, save an additional $35 when you upgrade. Check out your offer: https://sms.t-mobile.com/vZvAAl71 I can't see any offer remotely close to this without changing my plan. Am I missing something?
T-Mobile Tuesday deals are not working!
For the past 2 months and a half, basically since I got an account with T-mobile, my T-Life app works perfectly fine except for the offers on the Tuesday deals. I have talked to etch support but they couldn't figure out what happened and I went into 3 DIFFERENT locations all for them to try and update my phone and app, but no luck. After I spoke to tech support through the T-mobile location they told me to wait for the iOS 18 update which is in 2 MONTHS!. Does anyone know how to fix this? All it says is " There's a glitch in the system, we're working on it. Please check back later." I've been checking in for 2 months so idk where else to ask for help.
Not received $200 promotional credit cards
I was told by Whitestown, IN store manager I would get three (3) rebate credit cards of $200 each. I haven't received one yet and its been 6+ months. At the store, he told me he cannot see the system. He suggested I call 611. I talked to the PHillipines call center, Nashville, TN, PHillipines again, and still getting the run around. First issue they say is it was a 2 card limit. I have the manager's hand written notes of the whole deal including 3 rebate cards when I switched from Verizon. I'd be somewhat elated just getting teh first two. Does anyone have any suggestions how to get the cards? I cannot find access to information using the Tmobile general website nor my account online. thank you
I just got lied/ scammed by a T-Mobile rep. Unbelievable.
So i called back in Dec last year about a simple question, and the rep told me im eligible for a kid's smart watch, and a Galaxy 4 watch for "FREE". I thought this was too good to be true, and so i asked MULTIPLE times if id be charged a monthly service fee for these watches. She CLEARLY stated "NO, there will be no additional monthly charges." Sure enough i start getting charged in feb. Ive been calling them back several times to get this resolved since i dont even need these watches, and i never even opened them in fear of something like this happening. Now im on the hook for $350 worth of watches i didnt even need, and the prices on these have dropped significantly since then already. I literally got lied to and scammed, so that first representative could make a sale. This is such BS for a loyal customer of 8 years. Im so annoyed…. thanks alot T-Mobile. I plan to post this complaint on every major website and social media outlet i can find.
Netflix added without consent
Someone help me understand. I've never activated or added the Netflix deal to my account, I use a family members so I've never needed it. I go to look at my bill and it has gone up, I look and it says I have standard Netflix now. I'm asking my wife if she did it she's like.i have no idea what you are talking about. So I Google it and apparently this is a thing. One minute no Netflix or just regular "on us" plan and then bam extra charge. Again I've never used it, never even messed with it, last month no charge, this month $8.50 for something I've never used.WORST CUSTOMER SERVICE - TMOBILE SCAMMED ME! BUYER BEWARE!!!
This has got to be a nightmare. T-Mobile scammed me for sure. I can't count the amount of hours that I spent trying to cancel a plan that I was scammed into. There was a promotion shown on the website that if we transferred an existing line with another carrier to T-Mobile, the phone would be free. WRONG! I went to the store in Ephrata PA, Moon faced girl was extremely rude and not helpful but her coworker did confirm the promotion and recommended doing it over the phone or online. So, we went home and reviewed the promo for A FREE phone online, called T-Mobile and got it set up. Confirmed with who set up the line that it was indeed free because we were porting another line. Bill comes and we are being charged so we called and called and called and they finally removed the charge and told us that the phone should have been free, and they would correct future bills. It was never corrected; we have been paying. I then am told on Live chat that we would receive a call back. NEVER HAPPENED. NO CALL BACK EVER. I want to cancel the line and send the phone back, but their response was, okay cancel the line but you still have to pay for the phone that we told you would be free. Worst service. This was literally a scam. I am so disappointed. TMOBILE IS A SCAM. Do not believe any "promotions" I knew I should have taken screen shots of the promo it was showing.Phone Buy Back
I talked with your representative he told me that they would pay off my phone from another carrier and after i made the switch and tried to send them my payoff now they tell that my carrier is not on the list that they saythey will payoff. I was never told about this list and even there addvertisements does not mention it. This is just one of the other lies that there representative told me. Its sad that they think so little of the customer that there money hungry greed comes before the customer.
