rebate department

2 Topics

Eligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I'm starting to regret it. First my son's line when we changed the sim card to T-Mobile stopped working, he can't make calls out or get texts because it is saying his phone is not compatible even though I was TOLD OVER THE PHONE BY TWO DIFFERENT representatives that it was...our phones are all unlocked, so I know that isn't the problem. THEN, when trying to fill out my keep and switch promotion for the rebate, it keeps saying something is wrong and that it is past the promotion time. I WAS TOLD I HAD UNTIL THE 13th OF NOVEMBER, IT IS THE 9TH! What is going on???I've now been on the phone with them like 5 times. If this does not get handled and taken care of, I'm reporting it to the BBB. I have been assured several times I would be taken care. Not to mention I was not told about having to do the rebate for the promotion, that slipped through the cracks. I was actually told by TWO reps that when I got the sim cards, all I had to do was change the sim cards out and then call the 1800 number for the promotion and give them my verizon account information and account number and they would pay off the lines up to $800 per line, Now they are saying I have to pay it off first myself and they will pay it back to me. I would not have done this if this was told to me to begin with and I feel like they knew that. One last thing. I'm told in my area that signal is great and one of the best, sadly, I keep losing people and I RARELY have more than 2 bars of signal for my area, when apparently my area was in "great signal area".
Solved
Smith80
Hace 21 días Place Accounts & Services
2KViews
2likes
15Comentarios
USPS lost my trade in phone needed for a rebate
I purchased an iphone 11. It has a rebate of $580. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase. The tracking number shows no activity after the iphone 6s was accepted by USPS. (Tracking number: 92162901067815500230947524). It simply says "in transit" and has said so for 2 weeks. I have opened a a "missing mail" inquiry (USPS Missing Mail Search ID: 7879319). RIght now, T-mobile has notes in my account that I have inquired about this, and that I have filled out a missing mail search with USPS. The phone must be received by December 4 or else the rebate is denied. (At this point, I assume the iphone 6s will never be found.) My question: Has T-mobile ever honored a rebate if the trade-in phone is lost by USPS?
matisse_mozer
Hace 3 meses Place Accounts & Services
8.3KViews
0likes
33Comentarios