Never recieved all of the money back on returned phone and airpods..
The beginning of November we placed an order for the new Apple phone and airpods. After realizing we would not be home to sign for the order we contacted T Mobile the next morning…andTHEY in turn "cancelled" the order saying it was too late to change the address…we had to wait until they receieved the order back to get the over 600.00 credit so we could place the order once again. It took over 2 weeks and we only got credit for the phone, not the airpods...we NEVER say the package, UPS and TMobile stopped it from being sent to us...after messing waiting almost 3 weeks we went ahead and ordered again. This order was fine, other than since all of this happened it made our trade in value go down...which is not our fault… BUT…. I have contacted them several times, the last time over the phone I was hung up on…I visited the store to see if that would help…but of course they gave my number to their general manager to call me and of course I have not heard anything, that was last week… This is over a month now and 275.00 is a lot of money (250.00 plus tax, plus all the wasted time) especially here at Christmas!!! HOW DO I GET MY MONEY BACK??????????
Glass screensaver issues
I purchased the S9 around mid to late April, can't remember the exact date, but I was kind of pushed into buying a case and cover to "protect my investment" which is all fine and good, but for over $100, I'm disappointed to say the least. The case is offered at other merchants for $10 or so. My fault for not shopping around first, I get that, but the $59.99 glass screen protector had the first major scratch in less than a week. Now there are so many scratches, it gets in the way of actually viewing my screen. I am wondering if T Mobile will accept this as a return? Obviously, it can't be resold, but I feel a bit betrayed on this. Yes, the actual screen is being protected (I hope) but my $1,000 phone looks just like the one I had, except that the scratch on my S6 was tiny and only visible when looking for it. This phone looks awful! Even my 3 year old commented on the scratches. Are these things supposed to be this prone to scratches? I keep my phone in my purse so I guess maybe my keys were the culprit, but I'd just rather not have the screen protector and my $60 back. Am I the only one experiencing this?