Glass screensaver issues
I purchased the S9 around mid to late April, can't remember the exact date, but I was kind of pushed into buying a case and cover to "protect my investment" which is all fine and good, but for over $100, I'm disappointed to say the least. The case is offered at other merchants for $10 or so. My fault for not shopping around first, I get that, but the $59.99 glass screen protector had the first major scratch in less than a week. Now there are so many scratches, it gets in the way of actually viewing my screen. I am wondering if T Mobile will accept this as a return? Obviously, it can't be resold, but I feel a bit betrayed on this. Yes, the actual screen is being protected (I hope) but my $1,000 phone looks just like the one I had, except that the scratch on my S6 was tiny and only visible when looking for it. This phone looks awful! Even my 3 year old commented on the scratches. Are these things supposed to be this prone to scratches? I keep my phone in my purse so I guess maybe my keys were the culprit, but I'd just rather not have the screen protector and my $60 back. Am I the only one experiencing this?
Tmobile activated a line with no permission, and have not refunded me.
Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for one phone back in the states for my sister. Once it came to closing the phone line we closed the phone line but for some reason Tmobile opened my military suspended line and had been charging me for months until I caught the charges. Now they had been charging for about 7 months and it came out to ver 500$ that they took from my account for a line we never authorized for them to open and a line that had never been used. We have opened MULTIPLE investigations Since the middle of July and have received no response regarding our issue. We are very upset and highly disappointed with the lack of communication. We have been offered credit on our account which we continually decline because we will NOT be returning back to T-MOBILE once we return to the states.
connection issues s22 ultra
So ihave been having some sever connectoion issues with the s 22 ultra. I can not make calles ( even to911) I can not receive calls, and maybe 1 in 15 messages end up sending. I have reset the network, hard reset, soft reset, connection manually, factory reset, and have traded in one s 22 ultra for a new one and I am having the SAME issue. At this point I am so mad and over this phones problems. How can I get this phone switched to a phone that doesn't have these issues!
Suspensión militar
This is absolutely ridiculous. I went in store to suspend my line, and they representatives told me that I need to call T-mobile to suspend my line. So I called them and put my suspension date as June 10th. They never suspended it so in July I called them and the representative told me that it's taken care of. This month I'm still not suspended. I'm already overseas so every call back to the US is expensive. Why is it so difficult to suspend my line? When I was in a different company it was easy, brought my orders to the store and they did everything right then and there.
Cancellation and refund
I ordered internet service on 05/10/2022 and received equipment on 05/17/2022. I used the internet maybe 2 days and I cancelled andreturned equipment on 05/19/2022. The T-Mobile received returned equipment on 05/25/2022 and they told me the refund credit will process 5 - 7 business day which is before my payment due date 06/07/2022. But the credit was not processed until my payment date, so I paid full payment even I did not use the internet service. I called them and complain about the credit and they said, 'I don't know why the credit is not processed and I will process it now'. Are you kidding me? I called T-Mobil twice about the refund and confirm the credit before my due date but it's not correctly processed on time. How it possible even T-Mobil doesn't know the credit is not processed until I called them today. I am more them 7 years with T-Mobile and I am so disappointed their service.ups lost my package - tmobile wont refund me
My T-Mobile package was undeliverable so it was sent back to T-Mobile. Ups lost the package in the mail so T-Mobile filled a claim with them. Ups sent the claim to T-Mobile but T-Mobile has not done anything about it and do not want to refund my phone until they receivethe phone. But the phone was lost in the mail. It's been over a month and I have not received a refund. I call T-Mobile and they keep saying 5-7 business days that they are escalating my claim but I called back today and they said a claim was never put it. I don't know what to do anymore. I just want my refund.
