Bought a NEW device that is faulty and T Mobile refuse to replace or refund
I bought a brand new Franklin Wireless RG2100 in December 2023 from the flagship T Mobile store in Las Vegas. I am in NY and it is faulty. I took it to a Boston T Mobile store who told me they couldn't do anything as it was pre-paid (bought outright) and to call customer service. I went to New Haven T Mobile store who told me to call customer service while instore as they had no process to deal with a pre-paid faulty device. We called customer service who didn't know what to do. I called customer service the next day and spoke to a supervisor who also said he could do nothing. I have paid for a brand new device that is genuinely faulty, under warrantyand still looks brand new, yet T Mobile have taken my money and refuse to refund me or give me a replacement device. Nobody disputes the unit is faulty, even though customer service imply they don't trust me, however their own store on the phone told them it was as responsive as a "brick". What they are doing is nothing short of theft as they know it is faulty, they know it is under warranty, yet they won't give any means to replace, fix or refund it. To clarify, there isn't even a light scratch on the device, it still looks brand new and still in it's original box.
Tmobile activated a line with no permission, and have not refunded me.
Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for one phone back in the states for my sister. Once it came to closing the phone line we closed the phone line but for some reason Tmobile opened my military suspended line and had been charging me for months until I caught the charges. Now they had been charging for about 7 months and it came out to ver 500$ that they took from my account for a line we never authorized for them to open and a line that had never been used. We have opened MULTIPLE investigations Since the middle of July and have received no response regarding our issue. We are very upset and highly disappointed with the lack of communication. We have been offered credit on our account which we continually decline because we will NOT be returning back to T-MOBILE once we return to the states.ups lost my package - tmobile wont refund me
My T-Mobile package was undeliverable so it was sent back to T-Mobile. Ups lost the package in the mail so T-Mobile filled a claim with them. Ups sent the claim to T-Mobile but T-Mobile has not done anything about it and do not want to refund my phone until they receivethe phone. But the phone was lost in the mail. It's been over a month and I have not received a refund. I call T-Mobile and they keep saying 5-7 business days that they are escalating my claim but I called back today and they said a claim was never put it. I don't know what to do anymore. I just want my refund.Never recieved all of the money back on returned phone and airpods..
The beginning of November we placed an order for the new Apple phone and airpods. After realizing we would not be home to sign for the order we contacted T Mobile the next morning…andTHEY in turn "cancelled" the order saying it was too late to change the address…we had to wait until they receieved the order back to get the over 600.00 credit so we could place the order once again. It took over 2 weeks and we only got credit for the phone, not the airpods...we NEVER say the package, UPS and TMobile stopped it from being sent to us...after messing waiting almost 3 weeks we went ahead and ordered again. This order was fine, other than since all of this happened it made our trade in value go down...which is not our fault… BUT…. I have contacted them several times, the last time over the phone I was hung up on…I visited the store to see if that would help…but of course they gave my number to their general manager to call me and of course I have not heard anything, that was last week… This is over a month now and 275.00 is a lot of money (250.00 plus tax, plus all the wasted time) especially here at Christmas!!! HOW DO I GET MY MONEY BACK??????????Suspensión militar
This is absolutely ridiculous. I went in store to suspend my line, and they representatives told me that I need to call T-mobile to suspend my line. So I called them and put my suspension date as June 10th. They never suspended it so in July I called them and the representative told me that it's taken care of. This month I'm still not suspended. I'm already overseas so every call back to the US is expensive. Why is it so difficult to suspend my line? When I was in a different company it was easy, brought my orders to the store and they did everything right then and there.
