Kicked off of Roaming while deployed
Hello all I am currently deployed to a location in the middle east, and I have the Magenta Max Military plan. Initially, I was able to use mobile data for roaming, but now it seems I have 0 connection and it constantly says "searching." My WiFi availability is VERY spotty, so I really am trying to rely on the LTE for text messages (for 2FA) and other things. I started to notice that whenever I was connected to a vodafone network, I would get kicked off shortly thereafter. My job requires me to have 24/7 availability by phone, so this situation is leading me to miss critical phone calls because I simply don't notice that I've been kicked off the network until I check my phone. What am I doing wrong here? I'm on a Samsung Galaxy S24. Now when I am trying to connect to the network (even after restarting my phone, resetting network settings, turning mobile radio on/off), I just see a "DENIED" status under Data Raw Registration State and Voice Raw Registration State. Please help, I thought I'd be able to rely on international roaming with T-mobile to maintain connectivity. I really don't have to have to purchase an additional sim card for the area.
Roaming not working anymore in France
Hi I am in France and i cannot access to Data/Voice anymore. I have a OnePlan plan. it was working at the beginning of the week. I know that with my plan the bandwidth is slower when in international, but right now, it does not connect at all. Do you have any idea? Is there a usage cap? Fred
Roaming on or off for International travel with ONE plan
I have the ONE plan and am traveling Internationally, which gives me data and text unlimited. the T-Mobile website says "You may need to turn on or turn off Data Roaming on your device." Question 1: Under what conditions would I need to turn ON Roaming? Question 2: Under what conditions would I need to turn OFFRoaming? Question 3: What IS roaming? thanks
International Roaming on or off??
My son is traveling in the Mediterranean on a Navy Supply ship. It's not a cruise ship with it's own network. He could pick up different countries as he goes, but let's say Greece and Italy. Both of them are in the 215 country list. He has the Global Plus 15 GB travel plan that should be 15 GB data and unlimited calls and text messages. Does Data Roaming have to be on or off? I've gotten multiple different answers when calling T-Mobile! Very frustrating! Thank you for the help!
Roaming de datos internacional
I know that I have a certain amount of free high-speed data available while roaming in other countries. Once that is exhausted, does it automatically slow down to the free 256kbpm rate, or do I need to manually restrict the phone from using the faster rate to prevent myself from being charged for the higher speed usage? I am hoping it does it automatically to it remains free but I'm not sure how it works and I don't want to be charged extra.
Really Bad Customer Service
Hi, I am facing big issue with customer service and unable to find a way to lodge complaint officially. Issue started last month when I was travelling overseas and data roaming did not work for 1 specific main line. Other 2 lines I carried worked fine. I called support and they asked me to add roaming package for 10 days but even as I mentioned that I have not maxed allocated roaming hours they instructed to add additional package. After activation of the package still issue was open and support technician was asking standard questions and placed no effort to fix it. After spending multiple calls over 1 hour of my valuable time overseas issue was not fixed. Requested for someone from USA technical support was requested and agent mentioned request has been placed and will get call within 3 days. This never happened. I chatted with support on the issue and ask for refund of the data package and someone to call to fix the data roaming issues was not closed. After multiple attempts to get call back from support team still was unsuccessful. Also refund was agreed but did not reflect in my statement. Customer service is not willing to take customer complaint seriously and not further escalatingit No return call from USA support team until now Billing issue took two calls to resolved and get adjustment Customer service unable to provide ticket for mycomplaint Finally today I have ticket logged #01116452. Expectations, Call from necessary team to fix the issue I am facing as next overseas travelled is planned for next week Take necessary action on the support team previously engaged in my complaint Why T-Mobile is not providing details to provide feedback on the customer service??? If not addressed soon, planning to port to another service who cares about the customer...VoLTE in Japan?
GSM-phones built for the US (and GSM) aren't compatible with 2G in Japan which is based on CDMA.So I'd like to know can I use VoLTE in Japan when roaming using Tmobile's roaming agreements with the carriers in Japan? And if so, does that work fortxt messaging as well? If VoLTE is a no go should I be prepared to use VoIP alternatives (I.e. with a different phone number)? Thanks! DavidApple Watch SE Standalone - International roaming doesn't work
I'm traveling in one of the T-mobile supported roaming countries (Spain) and while our phones have successfully used the local cell network, our standalone apple watch (not tethered to a device) is unable to go into international roaming mode. I spoke to a T-mobile rep (who was nice, but didn't seem that knowledgeable) and we hunted for some plan that might allow for international roaming for a standalone but were unable to find one. Oddly, on this page:https://my.t-mobile.com/account/change-plan/plan-comparisonthere seems to be a Standalone 500Mb plan that DOES support International roaming. I happen to have an Unlimited plan, which I assume would supersede a 500Mb plan. Is there any truth to the 500Mb plan and actual international roaming or is this untrue?
Roaming does not work in Rio de Janeiro, Brazil
I am a flight attendant and every time I am in Rio my phone does not work. I have no data service and I cannot make or receive calls and text messages. Customer service hasme go through the same steps to fix it ever time, network reset on my phone, set network operators to manual and try each one. None of them will connect they end up having to do a network reset on their end and my phone starts working for the rest of my time here. Then the next week when I arrive it is rinse and repeat same thing over and over again, I am getting really frustrated and am about ready to go back to AT&T. This is the only place I travel that has this issue! London, Frankfurt, Munich, Santiago ever places else turn my phone on when I land, and it works. Anyone else have any problems with Brazill? My crew mates that also have T-Mobile don't seem to have this issue.