Should I be held accountable for false information given to me?
It all started when I tried ordering 3 watches. I called T-Mobile and the rep had told me for a sync up kids 2 watch I would need a voiceline. So I got a google pixel with the watch. It turned out I didn't need the voiceline and I was able to return the phone and not be charged anything. So I call T-Mobile again and ask about the pixel 2 watches and they said I'd need a voiceline for them. So I ask about the apple watches and the rep said they are stand alones and I could use my Ipad to set them up. So I order 2 of them. Turns out I couldn't use them. I only opened one and the other was still sealed. I brought them back to the store within the time frame and only got $10.00 out of nearly $80.00. They called it a restocking fee. I tried getting my money back the rep at the store said it wasn't in her power to give me more than what someone on the phone had told her to give me. I leave the store get home and call T-Mobile and ask for a manager. I explain to her that I feel like I have been swindled because I was given false information and now I'm out money. She got aggravated, vocal and snotty and told me that there would be a $10 credit applied to my account. So I figured I'd submit a complaint but everytime I ask how to they ask me why and how they can help and if I'm persistent about it the chat just ends or the call drops….Am I crazy for thinking I got swindled?
Your Sales Reps
Since Verizon 5g Home Internet is not available where I am (I am a Verizon Wireless customer of over a decade), I called T-Mobile to see about home internet service. Here are the LIES they told me: Lie #1 - You cannot get equipment any way other than a phone or internet order Truth -No, you can get it in the store, but you need to sign up for new service in the store. When you make the order it ties the equipment to the account so that they can track when it is returned or has to be swapped. So now I need to wait for my equipment to arrive when I could have had it same day, and actually need a faster internet connection for work than what I have. Lie #2 - Pay us $12 for shipping, it will be there by Friday… Truth -They are sending me the wireless router and some worthless (to me) Google TV device I will never use. They shipped the Google TV device and it will get to me January 24th…As for my router (the only thing that matters), it has been over 24 hours and nothing has shipped that I can see at all. No email sent, the only link I have shows this Google TV device. Lie #3 - Guaranteed speeds of 100mbps download and 24mbps upload Truth -This is my fault for trusting the sales person, I was in a WalMart when I called and did not find the actual technical specs page on the T-Mobile website. Here is what that reads: Download Speeds: Typically between 37 - 115 Mbps Upload Speeds: Typically between 8 - 24 Mbps Currently I get 80mbps download CONSISTENTLY and 8mbps upload CONSISTENTLY. Long and short of this is that I now have a connection that might be SLOWER downloads, and THE SAME upload speed of what I am looking to replace. I also paid $12 for no reason at all to get 1 day shipping that did not happen. I could have gone to a store and gotten all my gear on my own and at least tested it out by now. As a sales person my entire adult life, I have had to mount a defense when people say that salespeople are terrible, but this is so far a lousy experience. I will get it whenever I get it (January 24th?) and will test it. I certainly hope I fall into the 115/24 camp, but if I do not, this was a bunch of wasted time for nothing at all.