Misleading T-Mobile Offer Resulted in Higher Monthly Bill and Unwanted Lines
Two months ago, I had 9 lines on my T-Mobile account, and on August 24, 2024, I reached out to chat support to remove one line. At the time, I mentioned to the agent that I had two additional lines that might join the account if there were any suitable deals or offers available. My bill for 9 lines was $245, and I emphasized that I didn't want to increase my monthly bill. The agent informed me about a "buy one, get one free" offer, explaining that if I removed one line and added the two new lines, my bill would remain the same at $245. This offer made it financially feasible for me, so I proceeded with the changes based on the agent's assurance that my monthly payment wouldn't increase. However, the following month, I discovered that my bill was $280, not $245 as the agent had promised. I verified this with a copy of the chat, proving that the agent had misrepresented the offer and the final cost. I then visited T-Mobile support four or five times to resolve this issue, but each time, they apologized for the "miscalculation" yet insisted the bill would stay at $280 for 10 lines, leaving me with two extra lines and an additional $35 on my monthly bill. If the agent had disclosed that the final cost would be $280, I would not have added the two lines. This misrepresentation effectively scammed me into increasing my plan, resulting in an unwanted burden.
Scammed after Survey
If you are prompted to takea customer survey for T-mobile and then offered a "free" item for participating...do NOT participate. I have recently discovered that I have been scammed for more than 3months at $49.99 a month by Bigtakeup.com after accepting the offer and receiving a "free" flashlight! I had to cover the cost of shipping, which is how they had my credit card info. Information about this company is posted onhttps://www.scamdoc.com/view/674681#comment-add-successand someone there posted the same issue relating to T-mobile. My question is has anyone else experienced this issue and did you reach out to T-mobile?
Spam Caller: +1 805 637 7243
This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great.
Bombarded with spam SMS messages from the UK
The spam messages have gotten out of hand lately. Every message that has been flagged is showing up with a 44 country code. Everyone except for the numerous scammers knows that the United States Postal Service does not operate in the United Kingdom. Is anyone else being bombarded with text messages from overseas? Whoever is selling off our information to these scammers deserves life imprisonment.
Tmobile trade in is SCAM
T mobile trade in is definitely a scam or useless reps that promised resolutions to just get you off the phone. I have port in and trade in my phones from Verizon in Sept 2022. They advertised and promised the trade-in amounts. Processed at store in Sept and somehow one of the trade in was linked to wrong line. Rep at store claim it is not an issue for the promotion etc. Ever since then, i had called customer care and spoken to over 10 reps since Sep and still have not been corrected by T mobile. So, beware when you decide to port in or trade in your phone in Tmobile.. You may never see the credits/promotions promised.Is anyone else had their elderly parents get scammed by TMobile
My elderly mother was told by the store her Iphone upgrade would be free but when she got the bill it was not free. She went back to complain at the store and they called corporate and corporate said because she didn't change plans it wasn't free. This was even after the store admitted to saying it was free. Another phone she got at the same time has quit working and replaced twice. Each time the phone is replaced the phone bill goes up even though it has insurance. They tell her it is a technology issue with the phone and technology isn't covered by the insurance plan.Store Rep and Customer Service Lies
I recently switched to T-mobile after having service with another provider for years. We switched based on a friend's advice regarding the cost of theirfamily plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows: Via text: "I understand your concern, I will have a supervisor call you to resolve the issue" Via my phone to them : "I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system" Via text: "I am sorry no one evercalled you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account." Via text: " I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days." Still no phone call. I feel like I wasscammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile.
