Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months thatI've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kindof official complaint? Any advice would be appreciated
Charged for unused home internet
I've had mobile service with T-Mobile for 12 months. When I signed up, I refused home internet because I receive service through my landlord. I found out today (12.5 months later) that I am being charged 35 per month for this service I did not sign up for, I've never used, and never even took out of the box. The rep I spoke to refunded 2 months of the 12 monthly payments I was charged and advised me that they will be keeping the 10 months of charges I've already paid for absolutely nothing. That's $350 I've paid for simply for storage of an unopened box that was sent to me after I clearly refused the service when I opened my mobile phone account. I'll be canceling and contacting a lawyer for class action options. Mantente conectado.
TMobile Assurant =Scam
Go to TMoible they said...It'll be fine they said. This is hands down the WORST service I've been with, and I went through AT&T and Cingular. The Assurant Insurance group is either grossly incompetent or committing Fraud. Three months later and $700 charge they finally tell me the "package was empty" but cannot provide any proof it was empty. DEAR TMOBILE I will make it my life's mission to tell everyone I know just how badly you take care of your customers.
Tmobile Sales Rep Accessories SCAM
Tmobile Sales rep on the phone scammed me and addedextra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.