Misleading T-Mobile Offer Resulted in Higher Monthly Bill and Unwanted Lines
Two months ago, I had 9 lines on my T-Mobile account, and on August 24, 2024, I reached out to chat support to remove one line. At the time, I mentioned to the agent that I had two additional lines that might join the account if there were any suitable deals or offers available. My bill for 9 lines was $245, and I emphasized that I didn't want to increase my monthly bill. The agent informed me about a "buy one, get one free" offer, explaining that if I removed one line and added the two new lines, my bill would remain the same at $245. This offer made it financially feasible for me, so I proceeded with the changes based on the agent's assurance that my monthly payment wouldn't increase. However, the following month, I discovered that my bill was $280, not $245 as the agent had promised. I verified this with a copy of the chat, proving that the agent had misrepresented the offer and the final cost. I then visited T-Mobile support four or five times to resolve this issue, but each time, they apologized for the "miscalculation" yet insisted the bill would stay at $280 for 10 lines, leaving me with two extra lines and an additional $35 on my monthly bill. If the agent had disclosed that the final cost would be $280, I would not have added the two lines. This misrepresentation effectively scammed me into increasing my plan, resulting in an unwanted burden.
Scammed after Survey
If you are prompted to takea customer survey for T-mobile and then offered a "free" item for participating...do NOT participate. I have recently discovered that I have been scammed for more than 3months at $49.99 a month by Bigtakeup.com after accepting the offer and receiving a "free" flashlight! I had to cover the cost of shipping, which is how they had my credit card info. Information about this company is posted onhttps://www.scamdoc.com/view/674681#comment-add-successand someone there posted the same issue relating to T-mobile. My question is has anyone else experienced this issue and did you reach out to T-mobile?
Traded in iphone 12 mini and tmobile claims it was damaged
Traded in my Daughter's iPhone 12 mini in near perfect condition (I know because I'm the one that transferred her data over to her new phone, wiped down her old phone, left it in its case, and then packed and shipped it myself) only for them to claim they received the phone damaged. In the pictures they provided her case isn't on the phone anymore and the phone has fingerprints and grime all over the screen. Like I said before, I cleaned the entire phone before packing. It was clean all around, not a fingerprint on it. So now, instead of the $999 credit, they're offering me $43. What a complete scam!! Something is not adding up.
Spam Caller: +1 805 637 7243
This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great.
Bombarded with spam SMS messages from the UK
The spam messages have gotten out of hand lately. Every message that has been flagged is showing up with a 44 country code. Everyone except for the numerous scammers knows that the United States Postal Service does not operate in the United Kingdom. Is anyone else being bombarded with text messages from overseas? Whoever is selling off our information to these scammers deserves life imprisonment.
Tmobile trade in is SCAM
T mobile trade in is definitely a scam or useless reps that promised resolutions to just get you off the phone. I have port in and trade in my phones from Verizon in Sept 2022. They advertised and promised the trade-in amounts. Processed at store in Sept and somehow one of the trade in was linked to wrong line. Rep at store claim it is not an issue for the promotion etc. Ever since then, i had called customer care and spoken to over 10 reps since Sep and still have not been corrected by T mobile. So, beware when you decide to port in or trade in your phone in Tmobile.. You may never see the credits/promotions promised.
