How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don't walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly asit happened to me AFTER I've been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchasenew phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo(to increase our bill $66 each month total) - wewere up sold a whirlwind of complicated promo dealsbased on sales promotions pressured by the store sales reps. These new promosrequired adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive aSamsung Galaxy phone discount (that we weren't even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos,our bill will increase only $53 instead of $66 as we intended but with the promos. Claimingnow we would not only get the 2 phones, we'd get an extra phone and extra earbudsfor even LESS than the $66 we were willing to pay full price for,after thecredits were appliedon the account monthly. At checkout in the store, notonly were no earbuds insideour bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and wasover $100 more than agreed,plusthey turned off our Netflix & our HotSpotstopped working in this "plan upgrade!" Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-draftedfrom our bank just as it had on our account for 7 years, never once being late. After months of overcharges myhusband tried to call on my behalf while I was still on a ventilator knowing the company wascharging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I've now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and wasaware that errors were made & promised a called back from a supervisor. One did call me backand claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet againauto-deducted for the erroneous overcharges of$325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. Isimply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn't even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mophone plan only to receive ZERO phone promotions?This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nillyincreased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWOlines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already haveone line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don't even know it's phone number &have repeatedly desired to have it turned off. Yet these reps think I wouldagree to paying $50 per month per line x 2 toadd 2 lines on our acct that we don't use? Sure let's add $100 wastefully onto the account per monthwhen I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C'mon. Finally understanding that nobody would agree to this and it's very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact infoname "EsmileDwayneE" by text after each call, claiming you can reach them back butyou absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-payand now immediately a text comes through that my "bill has now increased an additional $25" since my $25 bill credit I've received for thefor past 7 years,will no longer apply without auto-pay.
how can T-Mobile charge for a phone that you don't own
T-Mobile is charging me for a cell phone I do not own belongs to spectrum I cannot even use it when I leave home so why am I getting charged for this phone because when I go to devices on the app it doesn't show my phone I suspend the account it says it belongs to and it pops back up take it off or I'm going to the news teams and I will be contacting my lawyerSprint former costomer that cant use t-mobile app/site.
Iwas with Sprint on afamily plan before the merger & i got well ahead of the game with the sim swap. I have a iPhone 12 Pro & i switched mySprint sim over almost a year ago if not longer due to service issues with sprint sim card. I even recently got another t-mobile sim when they offered it for the rest of our lines but we still can't long into the t-mobile app or website. i keep getting an error or page never loads. The sprint web site seems like someone made it on github recently it's just horrible no matter if i use apc or iphone youcan hardly navigate the preferences & permissions page. Whyis it that there is constant error during sign in after using verification code page will get 404 error so will have to go back to login page re input same code and page work. Seems to be asecurity problem,in my mind that should not happen almost every login. I'mjust wondering if anyone else hasexperienced this or if there is any info when we can all use the main t-mobile site. My girl just upgraded to the iPhone 13 through& she still we can't use there site & the apps we can use are have use able at best. Sorry for the rant just looking for insight it was a pain even being able to make a account to use this community but still can't use email for website and i even have a T-money bank account with any-mobile i'd but no cant use thet-mobile site/app,Just a hacked up a$$ Sprint sitelol.
Magenta max 7 lines - iphones
Hi, we have 7 lines on magenta plan. We are thinking to move to magenta max with 7 lines. We all have iphone 12currently. With magenta max, it says we can trade in our current iphone 12and get a new iphone say iphone 14 on t mobile. My question is, if we get magenta max plancan all 7 lines update from current iphone 12 to iphone 14 without paying extra or is there a limitation on how many lines can update from iphone 12 to iphone 14 without paying extra. In the info, they mentioned something related toMax 4 discounted devices/account, not sure what this means. Any help is appreciated. Here is the deal i saw: Get one On Us with trade on Magenta MAXVia 24 monthly bill credits when you trade in an eligible device and have or switch to Magenta® MAX. How to get this offer: Get up to $1000 off: Apple:iPhone 11 Pro, 11 Pro Max, 12 Pro, 12 Pro Max, 13 Pro, 13 Pro Max Samsung:Galaxy S21+, Galaxy S21 Ultra, Galaxy S22+, Galaxy S22, Galaxy S22 Ultra, Z Fold2, Z Fold3, Z Flip4 OnePlus:10 Pro Google:Pixel 6 Pro Get up to $800 off: Apple:iPhone XS, XS Max, X, XR, 11, 12, 12 mini, 13, 13 mini, SE (3rd Gen) Samsung:Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S20 FE, Galaxy S21, Galaxy S21 FE, Note10, Note10+, Note10 Lite, Note20, Note20 Ultra, Z Fold, Z Flip, Z Flip3 OnePlus:9 Pro 5G, 9 5G, 8T, 8T+ 5G, 8 Pro 5G, 8 5G Google:Pixel 5, Pixel 6, Pixel 6a Get up to $400 off: Apple:iPhone 7, 7 Plus, 8, 8Plus, SE (2nd gen) Samsung:Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy S7 edge duo, Galaxy S8, Galaxy S8+, Galaxy S8 active, Galaxy S9, Galaxy S9+, Galaxy S10, Galaxy S10e, Galaxy S10+, Galaxy S10 5G, Note8, Note9, A51, A51 5G, A70, A71, A71 5G OnePlus:7T Pro, 7T Pro McLaren, 7T, 7 Pro 5G, 7 Pro, 7, N10 5G, N100, N200 Google:Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a 5G LG:Wing, Velvet, V50 ThinQ, V60 ThinQ, G7 ThinQ, G8 ThinQ Moto:RAZR 4G, RAZR 5G Have or switch to a Magenta® MAX plan or MAXUp data add-on. ¿Ya eres cliente de T-Mobile y no estás seguro de qué plan tienes? Checkhereto see your current plan. Compra un iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max o iPhone 13 mini con un plan de pago mensual y paga los impuestos sobre las ventas que correspondan sobre el precio antes de los créditos, al momento de la compra. Trade in an eligible device in good condition: Receive a one-time bill credit based on your trade-in value, and the balance of the offer via 24 monthly bill credits, totaling up to $1000. If you cancel before 24 credits, credits stop & balance on required finance agreement may be due; contact us.For well-qualified customers. Con 24 créditos en la factura mensual al intercambiar un dispositivo elegible. Solo para clientes elegibles; más impuestos. Contact us before cancelling service to continue remaining bill credits, or credits stop & balance on required finance agreement is due (e.g. $999.99 -iPhone 14 Pro 128GB).Tax on pre-credit price due at sale. Limited-time offer; subject to change. Se requiere crédito elegible, servicio (Magenta Max u otro plan premium) e intercambio (por ejemplo, $1,000: iPhone 11 Pro/$800 de descuento: iPhone XS/$400 de descuento: iPhone 7). En tiendas y llamadas a Servicio al Cliente, podría requerirse un cargo de $35 por asesoramiento o asistencia para la actualización. Hasta $1.000 a través de créditos por intercambio y en la factura; la cuenta debe estar activa y al corriente para recibir los créditos; puede demorar 2 ciclos de facturación. Hasta 4 dispositivos con descuento por cuenta. Es posible que no se pueda combinar con algunas ofertas o descuentos. OFFER ID:P135 APPEARS ON BILL AS:2022 Apple Trade P32
