iPhone 14 Shipping Confirmation
Hi all, I pre-ordered the iPhone 14 Pro Max 256gb in Space Black with an estimated shipping date between 9/30 and 10/6. I know that T-Mobile only charges when pre-orders are about to ship. This morning (9/15) I saw that my card was charged. Has anyone else been charged, got a shipping notification or tracking number? If so, when was your initial estimated shipping date?
what happened to my order?
on sunday, i placed an order for a sim card through the tmobile website, but i have gotten no updates on my order. on the order status page of the tmobile website, it says that the order status should be available 24-48 hours after it was placed. i placed this order over 72 hours ago. i am aware i should be more patient, but this is a pressing issue. when should it come in?? -cdoyle98’s daughter
I'm getting billed for a phone that I haven't received
I ordered the Gray Green 512gb Samsung Z Fold 4 last Friday. 2-day delivery. T-mobile site and UPS site stated it was to arrive between Tuesday 11/25-11/30/22. Today isSunday 12/04/22. I've called and spoken to multiple representatives from both T-mobile and UPS. UPS sent a notice via email that they were Out for Delivery on 11/29//22. No update given that they were changing the delivery date. Instead the next day the site says the package status is"The delivery date will be provided as soon as possible." They offered no active solution except to wait and because UPS couldn't find the package in their warehouse:to file a claim. T-Mobile & UPS representativesall keep telling me to wait because: (UPS) - its still being processed. They can't find it. it might be on a truck. (but if its on a truck its been in the truck since Tuesday 11/29/22). Its beena week now. (T-Mobile) - Its the holiday and its most likely delayed. UPS shipping update states that the package was received at the local UPS 11/28/22 & Out for delivery on 11/29/22 @9:39am. Its been over a week. I'm filing a claim. I've been billed for a device that I did not receive. This is a trade-in and upgrade. The 30-day shipping window for sending in my device for trade-in is about to lapse. Please help. If its going to be a hassle like this, I don't want the phone. Do something to help resolve this. ¿Cuáles son mis opciones? I don't want to be billed for a phonethat I did not receive. Its almost the 2nd month for the billing date of this phone that I did not receive and the 30-day window for trade-in is about to lapse. UPS has lost my phone order from T-Mobile before and gave me an empty box. Please don't let this happen again. I've been a loyal Tmobile customer for many years. This is a terribly disappointingexperience. I would recommend a more secure way for your customers to receive their order: Pick up shipped order at the local T-Mobile store. Or better yet, have UPS ship the phone to a local T-Mobile store. That way, your customers do not need to waste their time chained at the door. Modern times, need modern efficient solutions. For future orders, have my order sent to my local T-Mobile store for pick-up.
Phones not shipping?
I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn't a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I'd like a normal, human answer about this process, and whether I should expect any feedback or updates.
I think my package is lost
I ordered an Apple Watch SE 40mm on December 29th, 2021. I paid for 2 day shipping, and the device was said to /not/ be on back order. Now, it's February and my device order is still listed as "processing." Not shipped, not delivered. I can't get a refund because I signed electronically for the item. It's annoying that I'm going to keep getting charged for an item that never arrived. T-Mobile support has not been helpful in the slightest when it comes to this issue.My New I-phone 14 has never arrived / Very Disappointing Customer Service....
I have been a T-Mobile customer for a long time. I have ordered a new Iphone14 with next day shipping. I got an email last Wednesday sayingthat my phone will arrive before 7pm but it has never arrived. I checked the tracking number, and it shows that the phone arrived at the UPS facility in Jersey but is not moving anymore. I called UPS, they told me that they cannot locate the phone and we have to open a claim, but they told me that they have a special agreement with T-Mobile, so T-Mobile has to open the investigation, not me. I called T-Mobile and after 45min talking with the representative told me that he opened an investigation, and they will let me know. Since then, I haven't heard from anyone and the phone still is not moving, I called UPS and they told me that T-Mobile has never opened a claim!!!! (Even though I am tired typing this experience!!!) I called T-Mobile and the representative told me that she will fix the issue, after waiting on the line for 30min, she told me she called UPS, and they cannot locate my phone!?! I was like I already told you this story, tell me something I don't know or how you are going to fix it. She told me that they shipped the phone, but UPS lost it. I am sorry but I don't care who lost it, Iam a customer and paying more than 1K for a phone plus contract, and I don't have the phone on my hand that I purchased from T-Mobile. it's T-Mobile's responsibility to deliver my phone. If T-Mobile is not happy with UPS, then don't do business with them. I am sick and tired of T-Mobile. I called multiple times UPS and T-Mobile, got frustrated, always on the line almost an hour, and at the end there is no solution. Only I hear "I am so sorry for the convince", why don't you try to fix the issue instead? If I were you guys, I could send a new phone right away with overnight shipping instead of making me wait so long, calling UPS and T-Mobilealmost daily, waiting online an hour with no solution…. I canceled my order and am going to close my account with T-Mobile. Very disappointing customer service if there is one. I don't want to hear from T-Mobile again. Good luck with your business.Iphoe 14 Pro Max preorder 9/10
Preordered the white 128gb model on 9/10 and received have only ever seen a shipping date for 10/7-11/1. I feel like I preordered rather early and after speaking to a few T-Mobile experts I was told my phone would arrive by today 9/21 but never received any notifications or the package. Love T-Mobile, just aggregating to get in early and bumped so far down the list.
