Why is my Pixel 3 not eligible for a new SIM card?
I have been a Sprint customer for over 15 years now, with very few issues. Once T-Mobile and Sprint merged I began to see the quality of my cell service drop over time, and then Ireceived an email stating that I could come in to a T-Mobile store for a "SIM swap" to take advantage of the "T-Mobile Network Experience". When I went in to the T-Mobile store, the employee told me that he could swap my SIM card in just a few minutes. Then, after putting in all of my information he said that my phone did not qualify for the SIM swap and that I would have to upgrade to a new phone to qualify. He even showed me on the computer that the system was prompting him to tell me this. I have an unlocked Pixel 3, that I purchased outright from Google two years ago. The phone is even listed as a compatible device by T-Mobile here (https://www.t-mobile.com/coverage/lte-band-compatible-devices). The employee at the store told me that Sprint towers are being shut down, and that my service will continue getting worse until I get a T-Mobile SIM card. It seems that T-Mobile is trying to force me in to spending hundreds of dollars on a new phone just to have decent service again. I feel like I'm being scammed here. Does anyone have information on why I can't get a T-Mobile SIM card for my Pixel 3? I've tried getting answers in store and through the customer service chat function online with no actual answer other than "Your phone doesn't qualify". I should be given a new SIM regardless of the phone if the merger is causing Sprint customers to lose service as the towers are being shut down. Any help or suggestions are appreciated. Gracias.Sim card won't send sms, tested on 2 android devices
My wife's oneplus 7 pro the last 2 days won't send texts but receives messages ok. All other network related functions workfine, no sim card errors, etc. Tried all kinds of things to get working. I swapped my sim with hers. Using her device with my sim card,sending text msgs works. Her sim card in my S21 Ultra however, I get the same issue, no outgoing texts. So in my mind it's a sim card issue, not device related. It's just weird that only sms seemingly affected. Any ideas??
iPhone 13 Series Dual eSIM Setup Instructions
After spending 4+ hours on the phone with customer care, and in-store, today trying to get Dual eSIM's setup on my iPhone 13 Pro Max, I left the store with one eSIM and one physical SIM on my new device. I need help and direction on how to get multiple eSIM's from T-Mobile setup on my device. I currently have two T-Mobile accounts - one personal, one business. I've previously used them in Dual SIM setup, one physical SIM & one eSIM - as described above, on my iPhone 12 Pro. Every time I've needed to re-setup the single eSIM for that device, the store always struggled to know what to do and how to get me setup with a single eSIM. Now that the iPhone 13 Series supports Dual eSIM use, I'd like to get setup this way.The device was ordered from Apple to activate T-Mobile's network, and the eSIM for my personal line came pre-configured upon the arrival of the device. However, when using the "Change SIM" option in "My Account" for my business line, as well as the store attempting to update from their end, the system gives an error stating "Looks like that eSIM number is already set up." after inputting the EID from the iPhone 13 Pro Max. "My Account" has no option to input any other information from the device that may link the 2nd eSIM back to the network, and the in-store employee said the same, or didn't understand how to set it up on their systems. I need precise direction on how I can get both eSIM Profiles for the two T-Mobile accounts installed/downloaded to the new phone. Ayuda.
Lost my phone, need new sim card to so i can keep my old number
I lost my phone and was hoping to have a new sim card sent to me so I can keep my old phone number. I'm currently on deployment in Poland, I plan on buying a phone here, and was hoping to have the sim card sent to me because I have heard that european tmobile stores wont be able to help me with the sim card here.
