Text messages are randomly delayed by up to a day
I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up: This is only with text messages, not iMessage or other messaging apps. This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal. The other people in group chats are spread across numerous different carriers. None of them have reported this. The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing. I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system. I've missed some texts due to this that were relatively time-sensitive. I don't think I need to express my frustration at something as old and dead-simple as SMS/MMS getting screwed up like this. It also doesn't help my frustration when the browser based Places/Topics Browser is hopelessly broken and the page I'm using to write this keeps auto-scrolling down when I interact with a number of elements on the page.
Some SMS messages not sending
I'm having an issue where SOME sms messages with URLs are not being delivered, and I'm wondering how widespread the issue is, so I'd love your help testing - just make sure you're using SMS and not iMessage / RCS. This issue is occuring within TMobile (from my Android to my wife's iPhone) as well as externally (from my Android to a Verizon iPhone and from my wife's iPhone to a Verizon Android) - iMessage and RCS are fine. I've reached out to T-Mobile tech support, and after a bunch of device specific troubleshooting didn't help (duh) it's been escalated. The following links did not go through: https://www.hyundaiusa.com/us/en/vehicles/santa-cruz https://www.kiaofeasthartford.com/inventory/new/kia/seltos https://academicjobsonline.org/ajo/Brandeis/ED/ASSTPROF These links DID work: https://www.nytimes.com/live/2023/10/13/world/israel-news-gaza-hamas-war https://www.espn.com/
Feature Request: Configure 2FA Options Available
I would like to request a feature given that Google Authenticator is available as an option for two-factor authentication. Right now, when I log in, I'm given three options for 2FA: SMS Google Authenticator Email As it stands right now, enabling Google Authenticator provides no additional security if SMS can be selected as an option. Given the potential risks of SIM swapping, SMS as a form of 2FA is useless. Users should have the ability toturn off SMSas a form of 2FA, especially if Google Authenticator is enabled.
Can't receive text messages from most sources, including T-Mobile verification
Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn't appear to be a solution. https://community.t-mobile.com/accounts-services-4/why-am-i-randomly-not-receiving-texts-13397 I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can't just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn't be able to tell if I was being sent messages that ultimately weren't getting delivered, so I'm not sure what the monitoring is going to do. I'm searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my phone number and start from scratch. I can't imagine how a phone number could essentially be corrupted into not being able to receive texts anymore. I'm having issues with SMS, MMS, and Short Code. Only two people I know have gotten their texts through to me out of ten. Please help!
Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and anGalaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn't work all the time. The usual phone troubleshooting steps (quitting the Messages application, restartingthe phones,hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in ourT-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It's been confirmed many times now thatT-Mobilesees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it.We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile'sCorporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. SoIwas on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it wouldtake 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.
Text Messages to Gateway
Is there anyway to block phone numbers from sending text messages to my 5G gateway? I checked my T-Mobile home internet account and saw I had over 50 text messages. So I went to my gateway and reviewed them, they were all scams and it took me 10 minutes to delete them all, no option to block. I just upgraded to a 5G gateway in March. I previously had the LTE gateway and it was sure a lot easier to review & delete text messages via the web page interface. I didn't even know you can see text messages on the LCD screen on the 5G gateway until I did a search here.Text is blocked and T-Mobile is saying I was spamming
Please let me know if you are fixing the blocked text message problem. According to the post below, others are having this same problem. I have a ticket open and have been without outgoing texts for 9 days. https://community.t-mobile.com/accounts-services-4/t-mobile-system-blocking-text-messages-stating-they-are-spam-41347?sort=dateline.asc#comments