has anyone else been scammed by T-Mobile?
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone atT-Mobile will read it and FINALLY, after SEVENmonths of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every monthI have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in??I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem againwith someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobilethen they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they mightsay I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
T-mobile lost my trade in, warehouse never scam my device. They refused to do anything
We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn't find my device. Their respond was that our warehouse didn't scan your device, there is nothing that can be done if we did not scan your device. They won't allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn't have an answer for me. I see so many post about this same issue but yet their respond was " we do not lose device when it gets sent to our warehouse". I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately is getting worst.