dont fall for the "free line"
I got called by a tmobile store and said I was eligible for a 100% free line. I called customer support and the rep agreed and suggested to me that yes it was 100% true and free for being a loyal tmobile customer! So I agreed and accepted with my local store that called me and got the sim , and shortly after ported my number over. Then month later I get new bill and I am being charged for it. So I called customer support, they told me I missed the "promotion " period and they won't honor my free line anymore. So, unfortunately I canceled the line and lost my number. I just feel taken advantage of and lied to and my time wasted! And I'm currently looking for a different carrier for my business.
Store Rep and Customer Service Lies
I recently switched to T-mobile after having service with another provider for years. We switched based on a friend's advice regarding the cost of theirfamily plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows: Via text: "I understand your concern, I will have a supervisor call you to resolve the issue" Via my phone to them : "I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system" Via text: "I am sorry no one evercalled you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account." Via text: " I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days." Still no phone call. I feel like I wasscammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile.
Will not fix a $1200 mistake they can see in their system they made when upgrading phones!
I know this is not customer service but want to get this out everywhere I can! Went into the store to upgrade phones. Got everything updated and squared away...or so we thought. Looked up our account a week later and none of the promotions we were promised were applied. Calle support and they said everything the store promised would show on the next billing cycle so we had to wait until the first billing cycle (which moves us past the return period if anything is incorrect). We waited and everything was correct on the billing cycle EXCEPT for the $600 rebate for each of the 2 Samsung galaxy phones we purchased. Called back to support and they said we had to talk to the store as they had applied a business promotion and we do not have a business line. Went back to the store and they said they cannot apply business promotions and we have to drive to a corporate store which is about 45 minutes to an hour away to fix. They were rude and not at all helpful. I called back customer service and explained I was not driving that far to fix and issue they made. I was told they were escalating it and would be in touch. Never heard back so called again. Was told again they were looking into it and would reach back out. They never did. Called yet again and told they were submitting another escalation to the store and we would get the discount we were promised. Again never heard back. Called AGAIN and talked to a manager. He was just as rude as the store employees. Even though they can see there was an incorrect promotion applied to our account they will not resolve the issue and he straight up told me they were not going to help at all even though they can see the mistake made on their side. Overall horrible experience both with in store employees and phone support. Overall T-Mobile has good cell service/products as long as you never have to deal with their customer service. This mistake they made will now cost us an extra $1200! Worst customer service experience I have had.
reseña
Recently upgraded my phone at Mariah's store (Number 286D) located at 4355 24th Avenue #5, Fort Gratiot, MI 48059, and I must say I am extremely satisfied with the service provided. Mariah went above and beyond to assist me with my upgrade, making the entire process smooth and hassle-free. Her expertise and customer service skills truly made a difference. Highly recommend this store for all your phone needs! Thank you, Mariah, for the excellent assistance!
review seekonk ma store4
I would like to rescind a survey I did on Monday for the Seekonk Store it should have been excellent service for the store and Arpan. they were phenomenal in service and information given. Highest level of customer service to be given to them. the survey was given by my mom who went to the Cranston store on Cranston St in Cranston RI who should have been blasted for poor service and not giving her the correct information about the screen protector for her watch that she purchased there. so too bad Cranston and Kudos to Seekonk So sorry for the mix up
