DISASTROUS CUSTOMER SERVICE FROM THE PHILIPPINES
The TMobile service from the Phillipines is so horrible! I've tried 8times to fix my plan and my billing back to where they should be after fraudulent transactions from complete incompetent Customer Service Agents and Supervisors screwed it up and can't fix it correctly. I'm turning my complaints over to the MN Attorney General. I'm hoping they can investigate and open up a fraud claim against TMobiles' disastrous customer service. I once loved TMOBILE and had great service, but NO LONGER!! I HAVE BEEN WITH THEM 26 YEARS!! It doesn't just piss me off to have to deal with the incompetent Phillipine service, it's just SAD!! I'M calling another provider to switch to. TMOBILE....... WHAT THE HELL????
Overcharging. not getting what I promised during adding a line
Hi, Awful experiencewith T-Mobile. Back in November, Iadded a line with iPhone 15 pro maxthat time the tmobile chat representative gave me a breakdownthat my bill would be $175 including fourlines and total 4 phone payment. But in December my bill came out much higher than 175$. In February 2 ofmy phone paid off and march 3rd phone was paid of but my bill instead of decrease it keep increasing. It's been 7 month i talk to serval times and show the tmobile chat they didn't listen and billing extra. I filed a complaint but no response from them. I followed up multiple but no feedback.
Who to contact for complaints or how to reach the Oregon customer service team?
I have been a customer for a long time, originally with sprint and then tmobile merged. I was so happy with the service provided and never had any issues. All my concerns were always handled when calling in and always received the Oregon team. I got tmobile internet and it has been amazing. Our entire family got new phones but now they are saying that two of them have not been returned. However I have the tracking number and it shows that I returned them. I have things that are not accurate on my bill. I only get a call center now. I am always told someone will review and call me back in 3 days to 1 week. I am patient to an extent but weeks have past now and my bill is coming up and I do not want excessive charges. I would also rather return the phones if they are gonna be this much of an issue and just change phone providers. Today I called the call center and was hung up on two times!!!! I never received this type of service with the Oregon team. I need help and I need it right away. There is only 1 number to call into and no online chat. How am I to get help?
