internet speeds suck AGAIN!!!!!!!!!!
I don't understand why you can have great speed for weeks in a row then they go so slow for a week you're better off using a hotspot or in reality better off with your old internet company I have had T mobile going on 2 months and this is the 3rd time my internet have went to speed of 10mb download and 2-5mb upload which is not what this company guarantees. I switched from AT&t over a yr ago with phone service which hasn't been bad not saying the greatest but not bad. Then 2 months ago I switched to their internet now I really starting to think I made a mistake speed are not consistent and each technician will say something completely different and feed you with some bull like one I spoke with made it seem like my fault it was crazy all I can say is I hope they figure out their issues and quit lying to us customers that cancel our old services to try theirs!!!!!!
Good Job T-Mobile!
Around December 2022 or January 2023 I cancelled my Home Internet service and promptly returned my equipment to a T-Mobile store to avoid any charges. However, in June 2023 I started receiving calls and letters from a debt collector claiming that I owed about $380 to T-Mobile. I called T-Mobile 2 times and was reassured that I did not owe anything and I was suggested to disregard the collector 's calls because they were probably attempting to scam me. On August 14, I contacted T-Mobile again and finally found out that even though it was indicated in the system that I returned my Home Internet equipment on time, someone at T-Mobile made a mistake and sent me to collection claiming that the Internet home equipment had not been received. The associate I spoke to the 3rd time opened a ticket so my profile could be updated removing the erroneous balance. The very next day, August 15, I called T-Mobile again asking for something in writing that I could send to the debt collector to prove that I don't owe anything to T-Mobile, so the collector would not proceed to send the collection to the Credit Bureaus and have it SHOW UP ON MY CREDIT REPORT! the agent I spoke to told me that my ticket was still been processed and would have taken about 7 days to be completed. So I asked to speak with a Manager. The manager too refused to provide anything in writing confirming that my equipment was returned on time and I don't owe anything to T-Mobile. Then the manager proceeded to tell me that while I was on the phone, he was going to contact the T-Mobile store where I returned the Home Internet equipment to ask if they could provide something in writing EVEN THOUGH THERE WAS ALREADY A NOTE IN THE T-MOBILE SYSTEM CONFIRMING THAT I RETURNED THE EQUIPMENT ON TIME! so the manager put me on hold around 8:40 am AND OVER 1 HOUR LATER, WHILE I WAS STILL ON HOLD, AT 9:49 am THE CALL DROPPED. He called me back and said that he had yet to speak with the store. So far NOTHING HAS BEEN DONE TO TAKE CARE OF THIS SITUATION THAT T-MOBILE CREATED! Good Job T-Mobile for screwing with your customers ' credit!
lies never listen and think whatever notes is whats said
Ok sorry if it's long. On around the middle of Feb. Mysamsung s22 wouldn't charge the screen was blinking in an out then trying to get it to charge i dropped it and the corner of it cracked and honestly not that bad but to get it fixed at these fixa phone places they wanted 3-400 dollars so i paid for insurance why not use it. I sent 99 dollars to the insurance claim and i did not hear anything fir a while and finally I called Tmobile customer service . I don't remember names I have stage 4 cancer. Anyway she called insurance company so they wanted my id which had expired not long ago i told them everything on it was the same and because im so sick i couldn't get up there to get another 1 plys my appointment is coming up around the end of july. Her and her supervisor said they have never heard of that and they would call me back. I got nothing. I call back explain everything .How it's been a month and nothing I need my phone cuz of my Dr. Appointments amongst other things and how I never got the$ 99.00 dollars back and how just wrong it Is I believe her name is Lynn anyway she gets back on the phone and tells me that because of everything there going to help me so she was supposed to knock off the old phone because I only had it a few months and I explained 4 times after paying for my prescription every month I only have 290 left for anything she said my bill would be 127 a month for the phone and services. She said the most suspicious things ever she said she would call the 17- the 20 to set up payments. Also she kept saying that it's wrong for them to be like this the customer is always right and hoe sorry she was that I was dealing with this at a time where I need to rest an be taken care of. So when she told me to hang on she was talking to her manager. I waited a good 5 min. I'd say her EXACT WORDS WERE well figured something out and I'm taking really good care of u I made a deposit that now shows I agreed to put it on the bill an it on the contract I signed . i explained i have a copy of the receipt from Tmobile that no employee cares to see and Also because of there mistakes they wanted $750.00 on the 21st of last month and again on the 1st. I've spoken to 2 people about this and both times they have got it figured out and wouldn't happen again and it did I spoke to a very rude an disrespectful manager who didn't want to hear anything I had to say not to Mention said I'm way past my Time of doing anything yet I ordered it may 11th I'm to the point it's just wrong that they tell customers whatever and because its not in the computer it's not true listen to ur recordings then. Not everyone wants something fir nothing ur employees make mistakes like everyone else I'm feed up need help any advice? Por favor
Netflix/T Mobile/Magenta Plan Issues
Hello, In early 2023 I got the T Mobile Magenta Max plan, which had the option of either free Netflix (basic plan I guess) OR upgraded Netflix for $7 added to one's T Mobile bill. In Feb of 2023, I spent time on the phone with an Agent doing other things for this plan (added a line, did the Apple TV thing, etc.). I wanted to upgrade my Netflix (as I've been a Netflix customer for 10 years or so) - so I did everything the Agent told me to do (which was something like log in to Netflix, put in some code, etc.). Now I have the upgraded Netflix, T-Mobile charging me an extra$7 on my bill, AND Netflix charging me my original $20.95 a month. Has anyone else experienced this? Netflix refuses to refund me, because apparently, insteadof upgrading my account, I created a second account (thanks T Mobile Customer Service Agent!) Also, does anyone have a really good direct line to a helpful Netflix Customer Service department (I know that the person I chatted with isn't the actual Manager - there has to be an escalation process even though they bully their customers into thinking there is not one). The guy actually told me to talk to my bank about it - I'm like, Netflix is the one charging me, what does that have to do with the bank?Or maybe T Mobile has a 'Netflix Liaison Department' that deals with thesespecific issues. I haven't tried T Mobile Customer Service yet because I'm guessing they will give me the run around also - I am hoping to catch someone that will understand my problem and wish to actually help me, which I've had issues with online, on the phone, and in the T Mobile stores. Any thoughts anyone might have would be great - I can't possibly be the only person that has this issue.
Customer service and network issues are getting worse and worse...
I've been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it's not the watch as I've got an Identical back up, both of which have worked in the recent past. I've talked to multiple overseassupervisors, andtech support personnel, and still not working. They tell you they'll call you back, too, but not all the time, so I'm left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that's no longer the case. I don't know what other carriers are like, but after having been with T Mobile for ten years now, I'm seriously considering taking my eight lines elsewhere.
5G home internet - connection innteruption -support contacted
We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some sort of trouble shooting (to which he was supposed to send a list of troubleshoots to use if it were to continue, he never did) I got a call about 20 mins after to make sure my internet was still working, I told them yes and that it hadn't even been long enough for us to have the issue again, they were happy with that and gladly wished me a good rest of my day. I am so beyond frustrated with T-Mobile right now, they honestly should be giving customers a refund of last months billing cycle and get this sorted for all the hoops we have to go through in order to even have a half hour of this so called premier coverage of 5g home internet, it's really feeling like a bad joke and customers are just supposed to deal with it.
Required changes for Nokia 5G home gateway "the trash can"
These have been mentioned on various other threads be we need a thread that discusses the REQUIRED changes for this device to be taken seriously. At the end of the day I just need a dumb modem. But specifically we need these options to all be in the admin web page. Allow admins to enable HTTPs access to the Gateway, Allow admins to 100% turn off the WiFi radios, Allow admins to access the Gateway's internal firewall, and be able to create/modify rules, check logs, etc. Allow admins to 100% disable the gateway's internal firewall if so desired. Allow admins to switch the device to bridge mode. Honestly the last option would solve 90% of power users problems because then they could just use their existing home router to do everything else the way they were before they switched to T-Mobile. I can tell this is a pretty powerful device by reading up on the Nokia Fastmile home page, which is this same device unbranded. All of the above can easily be done with this device and if I had to guess, the unbranded Nokia device probably does all of this stuff already. EDIT: In fact, here in the Nokia FastMile manual I see most of the options we need, T-Mobile just needs to turn them on.Nokia: Nokia FastMile 5G R1 0 03 Gateway End User Guide (The T-Mobile version of this device is the equivalent of the Nokia FastMile 5G 3.1, which moves the ports to the side of the device instead of the bottom (Fastmile 3.0)
