Customer Service Guy Made a Mistake. Nobody Knows How to Fix It
Long story short, I had an account with T-Mobile. I asked them to put a military suspension on my line. Military suspensions are 39 months long. About a year after the suspension started, I needed to access my phone again to gain access to an old account, I contacted support, they lifted the suspension, and then I asked the customer service rep to reinstate the military suspension. He messed up and instead emplaced a TEMPORARYsuspension for 90 days. After the 90 days, my account started getting charged for service again without me knowing it. After not receiving payments and incurring late fees, T-Mobile moved my account to collections. I was never contacted by any collections agency. They never e-mailed me or called me. The only way I found out was (after my friend informed me someone else was using my number that was supposed to be on suspension) I called T-Mobile. In other words, if I hadn't called T-Mobile, I never would have known my account was sent to collections which means my credit took a hit because someone messed up on my account. I called T-Mobile customer service, they told me I need to contact the collections agency,VoiceStream Inhouse VST, at800-937-8942 but this phone number connects me to the generic T-Mobile customer service. And even then, nobody in the billing department knows what to do. None of the supervisors know what to do. One of them actually had the nerve to tell me to hang up, call the number again, and hope that someone from the collections agency picks up the phone! My credit is affected by someone's mistake. I paid my bills on time when I was a customer, and now none of the customer service reps know what to do.
Line Suspended for no reason!!
My line was suspended by T-Mobile and I can't make or receive any calls. When I try and place a call it connects me to T-Mobile's payment line but I owe nothing right now. Using data over cell service is extremely difficult if it's working at all. When I look at my account history it says to link an MSISDN. I've called customer service and they say they see nothing wrong with my account, and took me through some troubleshooting steps which did not work. Will switching to an eSIM fix this problem?? Please help :(
Modify the generated bill
Recently, I had bought 2 new phones and 3 lines of T Mobile ($65 per Line). The bill got generated within 2 days which is $212 (approx. $70 per line including taxes) and the due in next 18 days. Unfortunately, I'm not using the other 2 lines and the other phone and will not use them for the next 90 days. So, I have suspended the 2 lines temporarily for the next 90 days. Is it possible to modify the generated bill? as I will not be using the 2 lines for this month as well.
