SyncUP Kids changed to T-Life and now all I get with the new app is an error
I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Please try again." I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. What needs to be done to resolve this constant error?
Synchup Tracker
I got the Synchup Tracker few months ago, and it seemed to work fine at least most of the time. About a day ago, it went offline. No matter what I did, I could not bring it back to ONLINE. It was fully charged as it was always connected to the charger inside the car with green LED showing fully charged. I tried turning it off and on, by pressing the button for 5 seconds. I tried many times and it did not come out of OFFLINE status. I thought maybe I could remove the device and add it back (as I did with Samsung's tracker many times before). I tried to add it and when I scan the QR code, it says there is something wrong with the error code 6071, and asks me to contact the customer service. I tried the enter the IMEI manually, and the same result. Something happened and somewhat the tracker is disabled. I tried calling and there was 45 minutes wait. I went to chat box with T-Mobile, and the person did not know much about the service, and wanted to escalate to the "experts". I have not heard anything from them. Has anyone had the same OFFLINE problem ? and what was the resolution ? What is error code 6071 ? The Syncup manual is very basic and does not cover the fault conditions.
SyncUp Battery Life?
I bought the SyncUp tracker to use in my daughter's backpack for school. How long should the battery last before having to charge it? Per the Website the battery is supposed to last up to 7 days but this one the battery is drained half way by the time she gets home from school and so I have to charge it everyday. Is this normal or does it need to be replaced?
Syncup Drive app signed out and unable to login
The app all the sudden logged me out 2 hours ago after I was normally using it this morning. Every time I put in my correct credentials, It keeps telling me invalid credentials and I made sure everything was right. I tried resetting my password, but it keeps telling me it has difficulty to reach servers. App Cache and app data has been erased on my phone and deleting the app didn't work. ¿Cuál es el problema?
Unable to add husband as Guardian on T-Life app for syncUP KIDS watch
My Wife sends me an invite via the T-Life app. Iclickon the invite and it goes to the home page. When Iclickon connect it goes through creating a childs profile which I do, but then it wants me topair the watch, which has already been done on my wifes account (admin) so we can't get any further. What am I missing here?
