where can i compliment an employee
March 30, I went into a Tmobile store to add my daughter in law to my account. She was currently a Sprint customer.. well, I thought it would be a quick 20-30 mins in and out. NOPE 2 hours later we walked out of the store frustrated and w/o accomplishing anything! We had to call customer care, absolutely waste of time. Language barrier, not understanding what we were talking about, etc. But we did find Alishya... omg, she was an absolute SAINT. she was helping me and another customer and talking to customer care when they were not doing or understanding what I was trying to do. I can NOT say enough about this young woman. Alishya is awesome! I'm still very frustrated because customer care messed up everything, charged me $30 for a SIM card and postdated my order for April 8. I wanted to walk out of Tmobile on March 30 with a new phone and a new line but I didn't.
To Fix What's Broken, or.....Not.
This was just too funny not to share. I just joined this forum and received this nice welcome email but either the Magenta Lounge no longer exists, or the link doesn't work anymore. So I decided to take screenshots and send an email to the address on the page since they so kindly provided an email address that throws up HUGE BRIGHTred flags: NO-REPLY@t-mobile.com 🤣. I thought, 99.99%sure I'm going to get a delivery failure, and SURE ENOUGH: Just adding this to the list of reasons why I failed at choosing our next carrier! 🥳 🥂
T-mobile has great customer service
I just wanted to come on here to say that. I'm actually switching over to ATT fiber and im honestly sad to be leaving T-Mobile. I've had no issues with them, WiFi or customer service-wise. They've always been super helpful and nice and even offered payment plans when i was struggling. I know ATT definitely doesn't have the best customer service (hence why i left in the first place) but the price is cheaper and fiber is supposed to be really good WiFi. I just wanna give my thanks to T-Mobile for the past 3 years. If y'all ever invest in fiberWiFi, i will definitely be back!!
It was a good ride...
After 2+ years with T-Mobile on Magenta Max 55+, it was time to move on. Overall the experience was a positive one and served me well while waiting for a more reliable home internet option which has now arrived. In general no complaints other than the ill-advised change to autopay discount. It really came down to subpar coverage at home where most of my usage is now. On the road T-Mobile was great, but infortunately I don't live in the median, shoulder or rest area on I-95 and for cell service it came down to best and most reliab le cell coverage (phone and text) at home at the lowest price.
Grateful for Gloucester, MA staff!
I am so appreciative of the staff at my local T-Mobile store, I wanted to find somewhere to leave positive feedback. We switched just over a year ago and I could not be happier. We finally decided to expand our services, and Sebastien was incredibly thorough, patient, helpfuland shared every option possible to help me find what I was looking for. He was very upfront about what things would cost and never made me feel pressured. One of the items I ordered had to be shipped to me. When I stopped by this evening after receiving the iPad in the mail, due to a staff shortage, the store was just being closed. It was already alarmed, and the door locked, but the assistant manager Noshgreeted me with a smile and asked how he could help me. All I needed was his assistance to put the Sim card in my new iPad so he swiftlytook care of it and reminded me if I needed anything else to stop back at the store tomorrow. This type of service never occurred with my former provider, everyday I am so grateful we made the switch. Thank you Gloucester staff for all you do.
thank you T-Mobile!
Hi everyone! My name is Keirsten and I'm simply making this post bc I can't seem to find any other way to express my appreciation and say thank you to t-mobile !! I have recently fell on hard times in my life, and money is hard to come by for me at the moment. It's not that I don't have a job and don't work or whatever, but I am living in a homeless shelter right now. I'm working for people ready and jobs aren't always steady or long enough to make much money! It's almost Christmas and I'm scared I'm not going to be able to get my 3 kids much this year.. so I'm just very down and depressed. It's like I can't catch a break and I'm just trying everyday to not let this temporary situation beat me! Anyways, I wanted to say THANK YOU to t mobile for working with me on my payments and not just shutting my phone service off, like most every other phone companies do! I appreciate the fact that you all are willing to give me more time, anytime I need it bc I don't know what I would do otherwise. I can't thank y'all enough .. love you guys!! Hope you all have a happy thanksgiving too❣️
