where can i compliment an employee
March 30, I went into a Tmobile store to add my daughter in law to my account. She was currently a Sprint customer.. well, I thought it would be a quick 20-30 mins in and out. NOPE 2 hours later we walked out of the store frustrated and w/o accomplishing anything! We had to call customer care, absolutely waste of time. Language barrier, not understanding what we were talking about, etc. But we did find Alishya... omg, she was an absolute SAINT. she was helping me and another customer and talking to customer care when they were not doing or understanding what I was trying to do. I can NOT say enough about this young woman. Alishya is awesome! I'm still very frustrated because customer care messed up everything, charged me $30 for a SIM card and postdated my order for April 8. I wanted to walk out of Tmobile on March 30 with a new phone and a new line but I didn't.
To Fix What's Broken, or.....Not.
This was just too funny not to share. I just joined this forum and received this nice welcome email but either the Magenta Lounge no longer exists, or the link doesn't work anymore. So I decided to take screenshots and send an email to the address on the page since they so kindly provided an email address that throws up HUGE BRIGHTred flags: NO-REPLY@t-mobile.com 🤣. I thought, 99.99%sure I'm going to get a delivery failure, and SURE ENOUGH: Just adding this to the list of reasons why I failed at choosing our next carrier! 🥳 🥂
T-mobile has great customer service
I just wanted to come on here to say that. I'm actually switching over to ATT fiber and im honestly sad to be leaving T-Mobile. I've had no issues with them, WiFi or customer service-wise. They've always been super helpful and nice and even offered payment plans when i was struggling. I know ATT definitely doesn't have the best customer service (hence why i left in the first place) but the price is cheaper and fiber is supposed to be really good WiFi. I just wanna give my thanks to T-Mobile for the past 3 years. If y'all ever invest in fiberWiFi, i will definitely be back!!FEWER SCAM CALLS. PERIOD
Scam calls exploded in 2019 making it the #1 complaint to the FCC. T-Mobile is taking action with Scam Shield the free option giving you fewer spam calls. What is Scam Shield Imagine a world where robo and scam calls were stopped in their tracks before reaching your phone. That's where Scam Shield comes in. Scam Shield is the most aggressive way we're protecting our customer's from robocalls, and best part is it's free. Now that Sprint is part of T-Mobile, we're continuing to improve our service and overall customer experience. We know how annoying these calls are so building a solid scam blocking system at the core of our network is the key behind Scam Shield. Taking back your number is easier than ever now! Check out some of the notable features below to see the benefits of this awesome new feature. Notable features FREE Scam ID and Scam Block for T-Mobile, Metro by T-Mobile and Sprint customers with industry-leading technology FREE PROXY for select plans FREE Number for select T-Mobile, Metro by T-Mobile, and Sprint for starting over with a clean slate. Download the app Scam Shield will be available with or without downloading the app, however, the app has advantages. You get the ease of taking action and changing the settings in the palm of your hand. You get the control. You can customize the preferences and automatically sending callers to voicemail if you wish. We're planning on sweetening things for app users. Later this month, we'll have a giveaway for those taking advantage of using the app regularly, and this offer will only be available on support. Keep an eye out for an upcoming blog with the details for this giveaway. I promise, it'll be worth it. ¡Mantente conectado!
