why wasn't i offered more than just a phone promo when i have data sims?
I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data? I've called at least 4 times since 1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they might've missedWelcome Sprint Community!
We're excited to have you join the family. This is thespot for all thingsrelating tocommunity engagement and involvement.Get comfortable,relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we've created aGet Startedsection.It hasthe basics for registering and setting up a profile. Head to theHow to and guideforother more important articles on replying to messages and logging into the Community. We do have ground rules here so check out theTerms & Conditionsfor Communityetiquette. Keep in mind, we need to keep it positive andfamily-friendly here.We want everyone to come here and contribute to the conversations. Helpful Content OurSprint Migration Centeris a great place to start for articles on common questions like billing and setting up aT-Mobile IDfor your account access.Here area few other links that'll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device T-Mobile and Sprint merger FAQs HelpfulDiscussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: Accounts & Services- Account, Billing, and Service related discussions Devices- Android, Apple, and other device related discussions Just for fun- Off-topic, fun discussions, contests, and giveaways! Join in now Ready tojoinin on the discussions? Start with our mostRecentlyactivetopicsfor the latest topics and questions. For those looking to level up,look over ourBadges and Missionsto get more info on earning points and getting cool badges. Always keep an eye on ourBlogs & Updatespage for news, contests, and giveaways!
dont fall for the "free line"
I got called by a tmobile store and said I was eligible for a 100% free line. I called customer support and the rep agreed and suggested to me that yes it was 100% true and free for being a loyal tmobile customer! So I agreed and accepted with my local store that called me and got the sim , and shortly after ported my number over. Then month later I get new bill and I am being charged for it. So I called customer support, they told me I missed the "promotion " period and they won't honor my free line anymore. So, unfortunately I canceled the line and lost my number. I just feel taken advantage of and lied to and my time wasted! And I'm currently looking for a different carrier for my business.
T-Mobile why?
I absolutely love T-Mobile, I have been with them for years and I work in an office of cinderblock and no windows, my colleagues always loss service, miss calls, miss messages. I have never experienced any of this with T-Mobile. T-Mobile also has amazing customer service! I wish that is where this email ended. ASSURANT!! Is the most unhelpful, rude, inexperienced, clueless group of people I have ever had to deal with! For those that do not know ASSURANT is the company T-Mobile and other providers deal with for replacing lost phones. If you have the 360 plan and lose your phone, God help you because nobody else will. Long story short. My GF lost her phone over the edge of a boat while on vacation, I immediately drove to my preferred T-Mobile store (GREAT PEOPLE AND CUSTOMER SERVICE). The manager of the store took the time to ensure we had the coverage, we did thank God, as it was an iPhone 15 max. He put my GF on the account as an authorized user and gave me the number for ASSURANT. Great!…. Then I called ASSURANT and was unable to speak to anyone because and I quote. "Reaching customer service may be difficult, we do this to protect our employees." Well, it was true it was impossible! My GF was able to reach an actual person, she told them what happened, they said no problem, she gave them a credit card for the 249.00 deductible, and then they said the phone would arrive the following day. Guess what. It didn't, we assumed that ok these things can take a while, so it came the next day right? Nope! She reached out again and they said oh you need to send the front and back of ID, upload it and you will have it tomorrow. Do you think that happened? Nope! I was finally able to get someone on the phone, and was told her ID did not work because she was an authorized user, it had to be the account holder, great! I uploaded my ID and while frustrated, at least it was rectified. Phone will be there tomorrow! Great! Except it wasn't. GF called again and they said they did not realize I had uploaded my ID. She leaves Florida tomorrow, I bet the phone will arrive in Florida the day after. The most frustrating about all this is NOBODY from Assurant reached out to either one of us at anytime. Not through email, and they never called me. I am guessing if they did call it was to the phone at the bottom of the ocean, although the GF gave them an alternate number. The question is why T-Mobile would tarnish their solid reputation aligning themselves with this AWFUL company? If T-Mobile wasn't so good, I would have left after this ridiculous, horrible, and mostly exhausting and frustrating experience, that is still on-going mind you!
T-mobile Scam
We switched from Verizon to T-Mobile on October 4, 2023 in Richmond, Indiana. The store did not have the iPhone that we wanted in stock. T-Mobile shipped the phone to my house and requested I ship my phone to their facility. I printed the tracking number that was provided by T-mobile and shipped my old phone to the facility. The tracking number indicates that the phone was received by their facility. T-Mobile has failed to credit my account thus voiding the promotion we signed up under and charging us over $800. I have tried to connect with Tmobile numerous times over the phone and in the store and no solution has ever been provided. T-Mobile fails to provide anything in writing indicating they will honor the promotion we signed up under and still showing an outstanding balance. This is a scam and I would like to hold T-Mobile accountable for their shady actions.
T_Mobile sent my refund to wrong address
TMobile sent my refund to my old address across the state and now refuses to send me the refund I never got. I have been getting my bills to the current address and they took my payment out of my checking account but they sent my refund by gift card to my old address and they refuse to make good on the refund I never got. I have been dealing with this for three months and they tell me I am out of luck for a problem they created.
READ FIRST BEFORE FILING INSURANCE CLAIMS THRU ASSURANT
For anyone requesting a replacement phone for a defective phone, you may want to consider opening a lost/stolen device claim instead of a defective replacement claim. Read your insurance documents to ensure this is true for you. They are provided on the Assurant claim site when filing a claim after entering your device details. For lost/stolen claims, you'll receive your replacement for the same deductible charged if you opened a defective device claim without the responsibility of returning the defective device back to Assurant. By responsibility, this means being responsible for any and all charges if the device does not make it back to Assurant. This charge for a non-returned item can be as much as half or more of thereturned device's cost if purchased brand new If you have a tier 6 device, this can end up being a surprise charge of $600 on your phone bill that you'll be responsible for paying as Tmobile or any phone carrier using Assurant for the services can do nothing about except shut off your services if you refuse to pay. So to make all those monthly insurancepayments worthwhile, do yourself a favor and never file a claim to replace a defective device. Always file the claim for a lost/stolen device.en_vivo
T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows: Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines weresuspended 6 hours ago!!!!! Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what's happening Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor Mar. 18,2023 116.95 anyone who can fix the problem or find a solution for the problem or activate Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations. ----------- Total $ 584.75 Payments made and received 02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money 02/05/2023 51.70 and then make website where T-Mobile Customers help each other 02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers 03/09/2023 133.00 getting their 8 hours dailyand going home happy without assisting any 04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns 04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely. 04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile 04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our 04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time ---------- of their lives and still have a good sleep knowing the fact that their customers are Total $ 624.77 are struggling and suffering. T-Mobile Staff and Representatives: You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.
bankruptcy z list
Hi I unfortunately had to file bankruptcy and t-mobile put me on a z list which means I have no control of my account to add lines or change anything. I never stiffed t-mobile a dime, I pay my bill monthly and have for years. I don't have any devices that I owe/owed on. The only reason they were listed on the bankruptcy is because it asks you to list the payments you will need to keep paying after the bankruptcy. If I had gotten some debt to tmobile discharged that would be understandable to be put on a list, but the fact I havenever not paid them its pretty dumb I can't control my account. Especially considering I couldn't file bankruptcy for another 8 yrs even if I wanted to go through that already terrible situation again. Why do they put people that are current on all charges and have been for 8 or more yrs on a list that whenever I try to change anything on MY account it says " invalid user role, please check with the primary account holder". I AM THE PRIMARY ACCOUNT HOLDER, I AM THE ONE THAT PAYS THE BILL.
