T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a free Galaxy S21 in the form of $800recurring credits over the span of 24 months if I opened a new line (didnt matter which plan) and traded in an eligible phone that would qualify for them. So I went with my brother to a local t-mobile store to trade in my S10 and his iPhone X; both phones qualified for the $800 trade in promotion. My brother is the account holder and has been a loyal sprint customer for something like 5 years at this point so his account was in good standing, therefore he qualified for the promotion. My brother had to mail his phone out for the trade-in because it wasn't fully paid off but in the end, we both received the S21's at the store. The problem, however, was that T-Mobile sent the mailing kit to our previous address (we had moved a few months earlier) and it didn't occur to us until about 2 weeks later. My brother went to the store to inform them of the situation but they said they couldn't do anything on their end because his PIN wasn't working or something, and that in order to reset it he had to wait 30 days. He waited 30 days and went back to the store, same issue, only this time the staff couldn't even sign into my brother's account because they were getting the same errors we were getting when trying to access the site ("Whoops! Looks like our wires are crossed!") At this point we've noticed that we're being charged for each of the phones. I call customer care and I learn that the promotion was never applied to the account. They told me because one of the 2 phones weren't traded in, the promotion didn't take effect on any level. So I traded in my s10 for free essentially. However, after lots of back and forth, they finally applieda lump sum of $350, which will be part of the $500 in credits I'll be recieving for theCURRENT trade-in promotion, instead of the $800 in credits I was supposed to receive from the promotion at the time (late may). Keep in mind, the current $800 trade promotion requires you to start a new Magenta MAX line, when before the magenta type did not matter. Customer caretold me the promotion I was talking about was available only for 1 day, and that it was a typo on T-Mobile's end. I did a lot of research before going through with the trade in and that particular promotion was being talked about A LOT on forums and on Redditfor a couple of months, so what the supervisor from customer care was telling me was blatantly untrue. Not only that, but I can see the promotions from previous dates on Wayback Machine! I'll post the links, and even attach some screenshots. 1. This is what the CURRENT promotion looks like: https://www.t-mobile.com/offers/samsung-phone-deals Note the "MAX" 2.This is what the promotion looked like when I applied. https://web.archive.org/web/20210523051210/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of "MAX" 3. As a reference, this was the ORIGINAL promotion from February. https://web.archive.org/web/20210208034631/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of needing to activate anew line There's a pattern. As time went on, the more stringent the promotion became. I understand that my brother should have been more preemptive on his end, but I get the short end of the stick here because I traded in my phone hoping I'd be getting recurring credits for 2 years that would essentially be paying off the S21, but instead the lump sum I received will be going towards the entire phone bill, and will cover the total cost for about 2 months, which means I still have to pay off my S21 for the remainder of the 24 months anyways. The fact that all of these agents and that one particular idiot of a supervisor keep telling me that that promotion never existed is infuriating me. What can I do? Can i file a claim or something? I feel misled, cheated,and taken advantage of. Thanks in advance to anybody who decides to help
Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.
Math doesn't add up
Dear Customer service, I am new to T-Mobile and I am enjoying the service. But I have a few questions concerning my account and the invoices. I am on the Go5g 55+ for 2 lines for 90.00 plus 11.25 each for a total of the month for 112.50. I got a trade in credit of 275.00 for each I phone 13 pro for a total credit of 550.00. The cost of the new phones I phone 15 pro is 1099.99 each for a total of 2199.98. I also recieved P716 Apple Activate ID 240197 which is 45.84 - 23.13 = 22.71 for each phone. If you take 23.13 and multiply by 24 months equals 555.12 for each iphone for a total of 1,110.25 add with 550.00 (trade in credit for phone) a grand total credit of 1,660.25 for both phones. Now the cost of the news phones is 2199.98 and subtract 1,660.25 equals 539.73 or what I owe for both phones. That is not what my statement is saying. If you divide this 539.73 by half which is 269.86 for each phone. Then divide that by 24 months I should be paying 11.24 each month for each phone. But I am being charged 22.71 for each phone. I look forward to hearing from you. Thanks, Sharon Raymer
How many tries does it take to get my porting credits added to my account?
I ported over during the holiday from Verizon, I brought over 2 phones with numbers along adding a 3rd line. I was promised up to $800 per line to transfer from Verizon and I can't get any help on this, not 1 person wants to own it, HOW CAN I GET THE HELP!?!?T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.traded in phone missing - Tmobile doesn't provided device recovery credit after THEY LOST the device
This is getting extremely frustrating. I upgraded all of my 4 phone lines to new iphones back in December 2021. For each phone I traded in an older iphone for which I was supposed to get a device recovery credit. However, for one of the phones I have still not received the promised credit of $130 after 4+ months. All phones were mailed to "Assurant" using the provided labels. The were all received there according to tracking. And for 3 phones they were "assessed" and the credit was applied to my account the same day they received it. Just this one phone shows "received" in T-Mobile's order history but does not show "assessed". Over the past few months I have spent numerous hours on the phone and in online chat to resolve this. Every time I have to explain this again to a different person who then usually tries to convince me that I already got the credit because they see the credits for the other phones. 2 weeks ago I was finally able to get them to open an inquiry just to get a call today being told they cannot help me and I should contact Assurant. What? I gave that a try too but of courseAssurant says this is handled by TMobile LOL What a joke.Cheated out of phone trade in value
I'm a prior long time sprint customer. T-mobile bought them out and upgraded to 5G. My wife's samsung 7S edge would not work on 5G and my iphone 6 was getting old enough that I could no longer upgrade apps, so we decided to both upgrade. We decided on the samsung S21 5G for each of us. We were promised $400 each credit on trade-in. Got our phones and sent the old ones in still in their otter boxes. Got a text from them that they were received damaged and we would not receive credit. What a bunch of BS! Clearly lying and never intended to give us credit. CHEATERS! I have seen lots of similar stories on here and I think they are asking for a class action lawsuit. Anyone else with me? BTW never got my phone back.
iphone 11 trade in
I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit.They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value$180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn't of accepted the phone.Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.
