T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a free Galaxy S21 in the form of $800recurring credits over the span of 24 months if I opened a new line (didnt matter which plan) and traded in an eligible phone that would qualify for them. So I went with my brother to a local t-mobile store to trade in my S10 and his iPhone X; both phones qualified for the $800 trade in promotion. My brother is the account holder and has been a loyal sprint customer for something like 5 years at this point so his account was in good standing, therefore he qualified for the promotion. My brother had to mail his phone out for the trade-in because it wasn't fully paid off but in the end, we both received the S21's at the store. The problem, however, was that T-Mobile sent the mailing kit to our previous address (we had moved a few months earlier) and it didn't occur to us until about 2 weeks later. My brother went to the store to inform them of the situation but they said they couldn't do anything on their end because his PIN wasn't working or something, and that in order to reset it he had to wait 30 days. He waited 30 days and went back to the store, same issue, only this time the staff couldn't even sign into my brother's account because they were getting the same errors we were getting when trying to access the site ("Whoops! Looks like our wires are crossed!") At this point we've noticed that we're being charged for each of the phones. I call customer care and I learn that the promotion was never applied to the account. They told me because one of the 2 phones weren't traded in, the promotion didn't take effect on any level. So I traded in my s10 for free essentially. However, after lots of back and forth, they finally applieda lump sum of $350, which will be part of the $500 in credits I'll be recieving for theCURRENT trade-in promotion, instead of the $800 in credits I was supposed to receive from the promotion at the time (late may). Keep in mind, the current $800 trade promotion requires you to start a new Magenta MAX line, when before the magenta type did not matter. Customer caretold me the promotion I was talking about was available only for 1 day, and that it was a typo on T-Mobile's end. I did a lot of research before going through with the trade in and that particular promotion was being talked about A LOT on forums and on Redditfor a couple of months, so what the supervisor from customer care was telling me was blatantly untrue. Not only that, but I can see the promotions from previous dates on Wayback Machine! I'll post the links, and even attach some screenshots. 1. This is what the CURRENT promotion looks like: https://www.t-mobile.com/offers/samsung-phone-deals Note the "MAX" 2.This is what the promotion looked like when I applied. https://web.archive.org/web/20210523051210/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of "MAX" 3. As a reference, this was the ORIGINAL promotion from February. https://web.archive.org/web/20210208034631/https://www.t-mobile.com/offers/samsung-phone-deals Note the absence of needing to activate anew line There's a pattern. As time went on, the more stringent the promotion became. I understand that my brother should have been more preemptive on his end, but I get the short end of the stick here because I traded in my phone hoping I'd be getting recurring credits for 2 years that would essentially be paying off the S21, but instead the lump sum I received will be going towards the entire phone bill, and will cover the total cost for about 2 months, which means I still have to pay off my S21 for the remainder of the 24 months anyways. The fact that all of these agents and that one particular idiot of a supervisor keep telling me that that promotion never existed is infuriating me. What can I do? Can i file a claim or something? I feel misled, cheated,and taken advantage of. Thanks in advance to anybody who decides to help
Trade-in amount
I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first monthbill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn't even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.
Math doesn't add up
Dear Customer service, I am new to T-Mobile and I am enjoying the service. But I have a few questions concerning my account and the invoices. I am on the Go5g 55+ for 2 lines for 90.00 plus 11.25 each for a total of the month for 112.50. I got a trade in credit of 275.00 for each I phone 13 pro for a total credit of 550.00. The cost of the new phones I phone 15 pro is 1099.99 each for a total of 2199.98. I also recieved P716 Apple Activate ID 240197 which is 45.84 - 23.13 = 22.71 for each phone. If you take 23.13 and multiply by 24 months equals 555.12 for each iphone for a total of 1,110.25 add with 550.00 (trade in credit for phone) a grand total credit of 1,660.25 for both phones. Now the cost of the news phones is 2199.98 and subtract 1,660.25 equals 539.73 or what I owe for both phones. That is not what my statement is saying. If you divide this 539.73 by half which is 269.86 for each phone. Then divide that by 24 months I should be paying 11.24 each month for each phone. But I am being charged 22.71 for each phone. I look forward to hearing from you. Thanks, Sharon RaymerT Mobile Took My Phone Credits
So I upgraded my iPhone 13 to the iPhone 15 Pro upon ordering the lady sent me one with the wrong memory so upon receiving it I called them exchanged it for iPhone 15 pro with The largest memory they gave me buyers remorse, even though it wasn’t my fault upon exchanging the phones they took my credit away for my trade-in because their system messed up upon doing that I have to wait three months to get my credit now so I’m inconvenienced because T-Mobile system didn’t recognize it as a trade inand took my trade in phone credit back absolutely ridiculous!!!!
T-Mobile Trade-In Gone Wrong
So I'm still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they'll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call them, and each time they say they'll need to log another claim and I'll need to wait another 6-8 weeks. I'm so frustrated I'm ready to cancel their service just like I did AT&T. I want to do more. Any one have suggestions?
How many tries does it take to get my porting credits added to my account?
I ported over during the holiday from Verizon, I brought over 2 phones with numbers along adding a 3rd line. I was promised up to $800 per line to transfer from Verizon and I can't get any help on this, not 1 person wants to own it, HOW CAN I GET THE HELP!?!?T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.Trade in benefits on new Go5G Plus
I'm currently on Magenta amplified familyplanbut now i don't see any big difference betweenGo5G Plus plan and now i was looking to buy a phone with trade in but cant get full benefit of deal. What a total BS , magenta plan is retired and now to get trade in benefits i need to upgrade toGo5G plans to avail all benefits. Planning to buy flip 5 , with flip 3 trade in , now withGo5G plan i would get $1000 as trade in credit but now magenta is not there i can't get that same benefit for trade in... I feel if i'm not max plan previously i should at least get the latest plan benefits as there is no significant difference in plan benefits but huge difference in price. Been with T-Mobile for 9 years now. Any one else feel same ? Any way to get those trade in benefits without changing plan to Go5G.
