How to extend the deadline to turn in the old phone after upgrade
Hello - I requested a new iphone as an upgrade for my daughter currently in college away from home. The phone arrived in 9/19/2024 in my place. I plan to visit her by end of October, and give her the new phone, activate at that time and then turn in the old phone. However, I received a message reminding me to turn in the old phone by 10/17. Otherwise will lose the trade-in value. I booked my train ticket on 10/30 already and want to keep that timeline. I called Tmobil for help but was told the trade-in deadline isbuilt in the system and they can't change it. All I want is to have the trade-in date extended by 2 weeks. The new phone is not even activated yet as my daughter is still usingher old phone currently. Anyone has some idea how to solve the issue?all advice will be appreciated. Thanks a lot Iphone dad
T Mobile Took My Phone Credits
So I upgraded my iPhone 13 to the iPhone 15 Pro upon ordering the lady sent me one with the wrong memory so upon receiving it I called them exchanged it for iPhone 15 pro with The largest memory they gave me buyers remorse, even though it wasn’t my fault upon exchanging the phones they took my credit away for my trade-in because their system messed up upon doing that I have to wait three months to get my credit now so I’m inconvenienced because T-Mobile system didn’t recognize it as a trade inand took my trade in phone credit back absolutely ridiculous!!!!
T-Mobile Trade-In Gone Wrong
So I'm still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they'll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call them, and each time they say they'll need to log another claim and I'll need to wait another 6-8 weeks. I'm so frustrated I'm ready to cancel their service just like I did AT&T. I want to do more. Any one have suggestions?