Phone not eligible for transfer??
I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previouscarrier (which I have my reset to ensure it's accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? Why is this? My previous line is still active and it's in the same area with the same address/area code.
Ported my number to join my roommates plan; he wont allow me to have access to my line!
I did not think someone could take over my line by just adding me to their plan? I went into a corporate store and found out that I had to wait 60 days to put in for a transfer of liability but my problem is this…I noticed someone accessed my phone number/line and would notice that in the call logs/text logs at times where I would be asleep or not on my phone texting those numbers. When I mentioned that to my roommate, he gave waited 3 days to add me as an authorized user, then, barred me completely the same night and I do not think that is legal. I am finding an out what my options are; and will file this with the appropriate government/telecommunications agency-but if this sort of thing happens, and I lose access to my accounts and finances, school email and other personal and private logins tired to that phone number…what can I do? I'm sure this sounds very random, or dramatic for no reason - but I have reason to believe this may not have been my been in my best interest so I could be susceptible to my roommateson what I can do? PS- A few days after getting the line, I noticed an login saying I could use DIGITS, and it was activated. I mentioned that and he said he had not idea. 😒 Let'shope this isn't anything more than my precautions. -ChicagoJB
Tmobile to Tmobile number transfer
Foryears I've had an old legacy prepaid account with T-mobile (phone #1). A couple days ago I took advantage of a trade-in promotion at bestbuy, I traded in my old phone and activated a new "Essentials" post-paidplan with T-Mobile. I requested to have my old prepaid account number (phone #1) ported to my new phone/line. I took the phone home and popped in the sim card bestbuy gave me and went through the activation process on bestbuys website. My phone was now working fine and I could call and make texts, however, my number appeared to be different (phone #2). Panicking, I called customer care, they told me that the number port-in was currently in progress and this (phone #2) was just a "temporary" number until the port in process was complete. She told me the process would take 24 hours and I'd receive a text saying it was successful. 28 hours later and Ireceived no suchtext and my number is still ("temporary" phone #2), I decide to head into a T-Mobile store this time instead of calling customer care again. The person who I spoke to was INCREDIBLY rude and didn't seem to grasp that I was transferring my old T-MOBILE number. He kept saying "your old carrier isn't releasing your number" I reply "You are my 'old' carrier" he says this doesn't make sense and says there's nothing he can do for me and to call customer care. I call customer care again and this representative tells me the same thing the first one did, there's a request to transfer (phone #1) to ("temporary" phone #2) and she says this process will take 48 hours (not 24 hours this time). She also tells me she's going to send me a text message containing her name and my case number. I havenever received this text. It's been 48 hours now and my number is still ("temporary phone #2)I don't know what's wrong or who to contact. I had a thought that maybe they're trying to contact me on my (phone #1) to confirm/verify the transfer? The problem is that I accidentally left my old sim card in the phone I traded in to best buy. I have no access to (phone #1) so if that number is getting any texts or calls from T-mobile I can't access it. According to customer care though all I have to do is wait, they've made no mention about having to do anything on my (phone #1). Is this really just a waiting game? Do I just keep calling customer care every 24 hoursto be toldit takes 72hours…96 hours? Or is part of the port-in process confirming/verifying something sent to my old number? If so what do I do? My sim card is inside the phone I traded into best buy. I'm posting here because I'm tired of the 2 hour wait times to get ahold of someone that just tells me I need to wait 24 MORE hours. Any input would be greatly appreciated This is what I see when I log into T-Mobile
