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52 TopicsT-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone. I know that's basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.11KViews4likes35ComentariosUnlock iphone after years of getting the unlock notification
How can I get a new unlock notification email? My elderly dad got an email to unlock his Iphone 8in 2017 but didn't follow the instructions because he thought just paying and meeting the requirements were enough… And since it's been years, I can't create a tmobile account because the number isn't showing as his anymore. Should I just call the support phone?Solved217Visto1like1ComentarioT-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung. I purchased aSamsung Galaxy S22 Ultra from Samsung locked for T-Mobile. I enabled ESIM. Then I tried to unlock the phone myself but was getting error message that the phone or IMEI was not on T-Mobile system. Contacted both T-Mobile support and Samsung support several times. T-Mobile support repeated that they could not unlock the phone because it was purchased from Samsung. Samsung support repeated that they legally cannot unlock the phone because the phone is used in T-Mobile network and only T-Mobile can unlock the phone. Contacted T-Mobile Technical support and they cannot help either. Each time T-Mobile said they were escalating the issue and I have to wait 24 to 48 hours. But no luck. My wife is in South Korea and she cannot use a local SIM in her phone. Any suggestion?Solved2.9KViews1like18Comentarios