T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone. I know that's basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.
blocked phone /imei
Hello all i got as a gift a phone from T MOBILE, i got the box and everything, the person who gifted it to me finally chosed to report it as stolen I never stole it, and i still have the chats where he says he gifted me that phone , and during the process he was looking for a phone for me, offering me different phone options what can i do please
iPhone eSIM temporary unlock while traveling abroad
HI, I would like to know if eSIM can be unlocked only while traveling abroad. We used to be with another carrier "V" as I heard they were the only one keeping the devices unlocked even while the phone is in installment. We switched to T-Mobile 9 months ago because T-Mobile sales representative offeredcheaper monthly fee for seniors like us, upgrade to iPhone 15andT-Mobile unlocks SIM temporarily for 30 days if requesting before traveling abroad even we are in equipment installment plan. TodayI contacted forT-Mobile chat support as my wife is traveling to Japan from this weekend and was advised by a chatbot that we are not eligible to unlock because there is a balance for monthly device payment. I googled and readsome people saying the temporary unlock isavailable only toAndroid phones. It seems to be not what T-Mobile does/doesn't but rather hardware setting on Android. I also see certain iPhone can be unlocked only if installment plan is purchased from Apple store or Apple.com, which sounds weird to me why customers purchased directly from the carrier is limited in services. Although my Go5GPlus plan offers up to 5GB data included, I was informed I need to purchase international data pass after that ($35 for 5GB in 10 days, $50 for 15GB in 30 days), which sounds comparably expensive as long as I researched Japan local carriers' prepaid data rate. We travel overseas only 1 or 2 in a year, so it is still cheaper when considering the monthly charges overall, but I just would like to know the correct information of iPhone under T-Mobile equipment installment plan. Could someone who was recently in the same situation or T-Mobile expert could clarify the most updated information? Thank you so much,