T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone. I know that's basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.
Incredibly horrible incompetent service!
A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific criteria being met) - All customer service calls get forwarded to a call center in India where they have no idea how to correct common problems. The primary goal is to prevent the call from being escalated to the floor manager. Even after it is escalated, the managers don't know how to correct common in-houseissues. Even more unfortunate is the factthe local T-Mobile employees who are extremely helpful have no control over this as T-Mobile has implemented a system which prevents common issues from being resolved. Most customers give up and purchase a new phone from a new carrier. Currently I have over 24 hours invested in an attempt to get a single phone unlocked. The wonderful local employees at T-Mobile (ErikFarmer and Matt Maes) have also spent in excess of (7) hours attempting to resolve this issue. Unfortunately, they also have to contact the call center with the same results. I have an appointment tomorrow with an attorney to discuss a possible lawsuit. I have several other people I know with the same problem. My discussion with the attorney will discuss the possibility of a class action lawsuit as I'm sure there are manyother past customers with this issue.
PLEASE HELP
I HAVE LITERALLY BEEN LIED TO AND HUNG UP ON MORE TIMES IN THE LAST 2 DAYS BY T - MOBILE CUSTOMER SERVICE REPRESENTATIVES, TECHNICIANS, AND SUPERVISORS THAN IN MY WHOLE LIFE. IM TRYING TO FIGURE OUT OR UNDERSTAND WHY I CANNOT RECEIVE PHONE CALLS FROM MY FIANCE WHO IS IN AN OHIO PRISON. I HAVE SET UP A PREPAID ACCOUNT AND WHEN SHE CALLS MY PHONE NUMBER IT DOES NOT RING ; DOES NOT GO TO VOICE MAIL IT STATES THAT THIS IS A RESTRICTED PHONE NUMBER AND NOT ALOUD TO ACCEPT CALLS FROM THIS FACILITY. I HAVE NO RESTRICTIONS ON MY PHONE AND IVE EVEN TURNED OFF THE SCAM SHEILD BLOCK. DOES ANYONE HAVE A CLUE ON WHSTS HAPPENING?Why is tmobile the only phone service blocking premium text?
why out of these phone services that the phones you sell is premium text denied? it was nit with sprint ? so get this as I figured out they have it blocked on their end so you will call and purchase new phones. Service access denied even for veterans that cannot verify accounts, to bypass this please download google voice and change all your accounts to your google number. AKA voip, tmobile i also fouund out is the only phone carrier that does this so that when you do call they will offer you to spend about 700 on a new phone upgrade. no other company just disables this, sprint even had it enabled til they merged, its all a call away from giving them alot of money ,, we did a story on this on our radio station and as a veteran military no one can ever use their tmobile number to verifuy their accounts to send codes so that you can access your online banks vetrans accounts, go to verizon, i wish i did but after this year i will be done with their asses. If you dont believe me than call…see if they dont offer or add more to your bill with tmobile, no one charges for third party access anymore, its to make sure its you that you logged in and can you believe these idiots are saying they charge?Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purchased through them. They don't have an EIP on file although I do in my T-Mobile account. One representative Rene said my phone was unlocked and that it's Apples problem so they transferred to apple care where it was determined that T-Mobile lied. Also many customer service agents have no clue as to what the T-Mobile Unlock policy is, automatically does not mean I have to call in to request that my paid off phone bee unlocked. It was on a valid line for over 3 years, paid off, account is current and T-Mobile still is playing games. In the AM I go to mail a T-Mobile a letter and start the small claims court. keep all your papers cause T-Mobile will lose them and say your phone was never purchased through them even though the EIP has the correct IMEI.The T-Mobile unlock lie
Here is my story as of 8/15/23: I'm a T-Mobile prepaid customer for several years and was happy with the company so far. I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile's "Unlock your mobile device" page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says: If the devicewas activated less than 365 days ago, then thePrepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. Además, deben haber pasado más de 14 días desde que se compró el dispositivo. I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn't work. After hours with T-Mobile customer care, my understanding is that the "We're committed to providing you with clear information about unlocking your mobile device." (cited from the aforementioned web page) is not clear enough for the teamwho implemented the unlocking system. As far as I can tell, unlocking is based on days active on the network and has nothing to do with the date of purchase of the device whatsoever. Hence the last sentence should read as "In addition, the device must be active for more than 14 days on the T-Mobile network" instead of "In addition, more than 14 days must have passed since the device was purchased." "Purchased" vs. "activated" - why does it matter you may ask? Well, it does in my case. I'm abroad (not on the T-Mobile network) and won't return to the US for several months. I can't unlock my $999 phone and most likely must buy a second phone to use here. Needless to say that I wouldn't have bought the phone in the first place if T-Mobile would have been honest about their unlocking policy. Thank you, T-Mobile for lying to me and all the time, material and money wasted.
