T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone. I know that's basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.
i need to unlock a cell locked by t-mobile
good day Dear all, I bought an iphone xs max, but recently i have realized that is lock by operator (t-mobile). Can someone inform me an email address of t-mobile where i can send the imei of cell in order they proceed to unlock. Thanks for your info brgds.
The T-Mobile unlock lie
Here is my story as of 8/15/23: I'm a T-Mobile prepaid customer for several years and was happy with the company so far. I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile's "Unlock your mobile device" page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says: If the devicewas activated less than 365 days ago, then thePrepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. Además, deben haber pasado más de 14 días desde que se compró el dispositivo. I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn't work. After hours with T-Mobile customer care, my understanding is that the "We're committed to providing you with clear information about unlocking your mobile device." (cited from the aforementioned web page) is not clear enough for the teamwho implemented the unlocking system. As far as I can tell, unlocking is based on days active on the network and has nothing to do with the date of purchase of the device whatsoever. Hence the last sentence should read as "In addition, the device must be active for more than 14 days on the T-Mobile network" instead of "In addition, more than 14 days must have passed since the device was purchased." "Purchased" vs. "activated" - why does it matter you may ask? Well, it does in my case. I'm abroad (not on the T-Mobile network) and won't return to the US for several months. I can't unlock my $999 phone and most likely must buy a second phone to use here. Needless to say that I wouldn't have bought the phone in the first place if T-Mobile would have been honest about their unlocking policy. Thank you, T-Mobile for lying to me and all the time, material and money wasted.
Delete My T-mobile ID Account
I transferred my number from Verizon to T-Mobile 3 days ago I have a problem linking my phone number with my email. I get this message: We've temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access. When I contacted customer service, they did not know what this thing was, and I waited for two days not 24 hours and same problem, and until this moment no one knows a solution to this problem. The email is: nonamewifi@icloud.com Please help me solve the problem of link my phone to this email. my phone number is : 8782233878 Knowing that I have tickets number : 77516705 and no one does anything, I love T-Mobile and do not want to go to another company. please help me to unlock my email or Delete my email in the system and i will create another account with same email and Thank you
Wits end with UICC unlock
Sprint says the phone has been unlocked but the phone refuses to unlock. When I try it says "SIM unlocking could not be completed. Intenta nuevamente más tarde. If the problem persists, you may need to contact Customer Servicge. Error: Internalr Error (407)" I bought this phone about a month ago, it was supposedto be unlocked three days afthecr I bought it, but theproblem has persisted. I got screenshot of the note from the seller that the unlock was complete. I've tried putting in two different Boost Mobile cards (my carrier), but with the same problem. It won't even try to unlock without a SIM in it. I've tried resetting it with the dialer code (##72786#) with no effect. The seller has now become very nasty and is not willing to help me any longer. Boost Mobile has been no help and Sprint won't talk to me because I don't have an account. I'm just noat sure what else I can do. Any suggestions?
