5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again. Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work,we need a connection that won't just disconnect randomly. To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.) They've sent me a replacement gateway, which is experiencing the exact same problem(3 times in the last 36 hours, in fact). I've noticed that the device gets pretty warm, so Iset up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating. However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting. The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together. Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it? I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service. Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?
Home internet becoming unreliable after few months
We got T-Mobile home internet AND upgradedto Magenta Max at the same time on our phone plan because it was a total of $50 per month (either pay $50 per month for internet or upgrade to Magenta Maxon phones for $20 and then pay $30 for internet). The internetworked great for the first 2 months. Thenit started dropping signal once, twice, now multiple times a day. I workfrom home and can't be on a zoom call when signal drops. Mywork computer takes longer to find the signal once droppedthan other devices due to vpn and firewalls but that's how companies keep data secure. I've called a T-Mobile and been on the phone for an hour doing all their tests. I was transferred to another tech who told me see how it works tomorrow now. He said he'd call me at 2pm to see if any drops that day. I recorded drops at 8am and again around 9:30. Then when he tried to call me, internet dropped again and the call went t9 voicemail instead after 1 ring. He left a message saying he assumes all good but call back if issues and here's 800 number. So no way to get him personally without going through the whole process again. I'm done and calling comcast to set up fiber optics. I live near Phoenix and was happy knowing T-Mobile home internet was available for my address since they were rolling it out to limited areas only. suspectthey've now accepted more customers than their service can accommodate especially after reading all the negative messages about the service on this site.Text Message "Not sent. Tap to try Again"
I frequently get the following error message when sending text message: "Not sent. Tap to try Again". This happens WAY TOO often and is super frustrating. I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple "taps" to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!
screwed up service t-mobile is nothing but lies and laziness
So long story here I’ll make it simple got screwed into switching from Verizon for the promise of great 5g service and all kinds of promotions got scammed out of that and I have a screen recording of where my iPhone 13 Pro Max has 2 bars 5g service and it’s non-existent most of the time and if I switch my phone to lte I get loads better service with one bar now t-mobile tell me why your service tech can only reset my network connection from their end instead of adding a tower and stealing money and time away from your customers but I’m only furious cause they switched me to them for the promise of paying off my old plane from Verizon but apparently that doesn’t exist two months down the road after not hearing back from anyone at T-Mobile anyways if my service cannot get fixing by march 2024 I’m switching back to Verizon happily and still willing to pay the the 2,000$ to pay to switch so fix yourt mobile I’m sotired of dealing with you ohh and by the way I have the same screen recording showing that lte service is barley useful while your “5g coverage” is a load of !!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems
Problem My phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a "Not registered in network" message appears.The internet connection does not disappear.I can even be watching a video in great quality using my mobile internet, while for someone who triestext/call me, I appear out-of-network. Restarting my phone,fully recovers the ability to call and text. I evenreceive SOME missed text messages that were sent to me while I appeared "offline" often in messed up order andminutes apart. However, some of the texts never reach me which makes things even more confusing. I can't tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my handactively using internet and watching videos, I haveabsolutely no indication that my phone is unreachable by people until I try to call or text. Since I don't frequently initiate calls and texts, I realized that I sometimesended up with days of a "disconnected" phone. While most of my communication goes through internet, those less frequent, butmost important new personal and professional connections happen via phone calls and texting. It's just recently I realized that over the course of several months if not years multiple miscommunication issues I had with important people were caused by this 'auto-ghosting feature' T-Mobile effectively enabled for me without asking or informing me. Please see "Problem Severity" below. I suspect that it might be related to the fact that my phone does not support 5G andto the Voice over LTE feature T-Mobile introduced some time ago. I do NOT need 5G at this point, the internet speed is satisfactory. My phone is a factory unlocked Samsung Galaxy A8 (2018) SM-A530F/DS purchased from the Samsung store onAmazon in Sep 2018. T-Mobile Supportwas Terrible First, I brought my phone to several T-Mobile offices in Boston area. No 'expert' there was able to find the cause of the problem or fix it. Then I called the officialT-Mobile tech support phone number,took time to explain my problem, they said a more tech-savvy engineer will reach me out within 72h (!). And they simply haven't. Problem Severity Thisis a very serious problem. As I am discovering now, it has affected my personal and professional relationships over the course of months if not years. For people who tryto communicate with me, it appears as if I am ghosting them. From my side, it appears that people ghost me.: They try to call me and they know I am home, but I appear out of network as if I blocked them or turned off my phone They send a text message and it never reaches me. I expect a text message from them, never receive it, and forced to think negatively about the person At this point, given that my issuewas not even addressed by tech support,I am consideringlegal options to solve this problem.It's not that T-Mobile was just unable to deliver the service defined in thecontract, the service effectively imposed majordamages on me, including damages to and loss of professional, financial and personal relationship opportunities.I am in the processof collectingrecords andwitnesses to support my claims in case of apotential legal action.
Cannot Reliably Connect Devices Home Internet
I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust. I have the 5G Grey Cylindrical router. If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won't connect. When the devices do connect they are unreliable. Most streaming services won't work. The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs. The same is true on my PC or Tablets. It all appears to work well but it's very prone to just hanging one process as if its trying to open a connection that will never open. A good example of this is uploading videos to facebook, this almost always hangs. It never begins the upload although other processes can use the internet fine at the same time. It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall. It's very flakey and unreliable internet. This is with wired or wifi connections, and while one program is stuck trying to open a data connection, another program on the SAME PC at the SAME time can open a data connection. It makes the entire internet unuseable and frustrating. While it generally works it's not reliable enough to play games etc. You can be playing a game, or updating software, and all of a sudden that program will hang with 0 bytes going in or out. But if you open the browser or start a different program that uses the internet, that new program can connect and download fine while the old one is still hung. It's all inter-related. The reason a lot of devices can't connect very reliably is because they are doing some sort of test that shows this internet is flakey. Usually they will say something like the auto settings didn't work and to configure the network manually. It's very frustrating because my speeds and latency are fantastic, the connection to the T-Mobile network from the router never wavers it's always solid. The connection via wifi never wavers its always solid. But data ports from programs often just hang and won't open. I still have Verizon Home Internet and I switch back and forth. Verizon is MUCH slower but its reliable, I never have any issues like this with them. Even right now. Can anyone help? Is there something that T-Mobile can do on their end to make data connections work more reliably. The only thing that is really always reproduceable that demonstrates this is uploading video to Facebook, that pretty much never starts although once in every 20 or 30 tries it will start and when it does it works fine for that file. -Roger Uzun San Diego, CA
No cell phone service in New Port Richey Fl 34654
I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can't hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I've been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can't even openan appor listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I'm on Wi-FiI pay way too much money on auto pay every month to go through this. I have done everything the technical help department has asked to no avail. So this must be issues with the tower.Has anyone else in this area has these issues? I need THE Sprint/T-Mobileto respond today and NOT FROM INDIA, MEXICO, OR ANY OTHER COUNTRY BESIDES THE US.
"disconnecting" once a minute
I am getting great internet speeds, minimum of 200Mbp/s down and 100 up. But every minute or 2 it just drops to 0 for a few seconds then back up to the 200/100. Issue is once it drops to 0 everything drops, calls on apps/sites, games, phone just completely makes me turn off wifi and turn it back on, even the tmobile app just stops working if I have it on when it disconnects. Arcadyan KVD21 model, only have had it for 3 days. Near window, not overheating, tried resetting. There's also no ability to customize settings on the app, so can't change anything to help it. Only true reason I could see for it dcing is living in the city, but that wouldn't make sense to me. Shouldn't that mean it would dc less?? Anyone else having this issue?
